Provide Greek- and English-language customer support via chat and email, resolve complaints, document interactions, identify process improvements, and maintain professional, timely communication to ensure customer satisfaction.
At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.
Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!
Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Greek-speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Greek-speaking customers.
Responsibilities:
- Respond to customer inquiries and provide prompt and accurate assistance in Greek through chats & emails.
- Handle customer complaints and resolve issues effectively.
- Ensure customer satisfaction through professional and courteous communication.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities for process improvements and provide feedback to management.
Requirements
- Fluent in both Greek and English.
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Patient, empathetic, and customer-focused mindset.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and work efficiently in a fast-paced environment.
Benefits
- Fully remote work opportunity.
- Flexible working schedule.
- Interesting product.
- Salary and bonuses based on your performance.
- 5-day work week.
- Learning opportunities.
- Career growth prospects.
Attention! This is not an internship but an excellent permanent job. We are looking for people who will stay with us for the long term :) We kindly request that you apply with your CV in English. Thank you!
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