Company Overview
Group/Division
Job Description
We are looking for a brilliant CUSTOMER SUPPORT ENGINEER based close to Dublin, Ireland. Applicants should possess a relevant level 7/8 degree qualification and experience. We will consider new graduates provided they demonstrate a strong hands-on aptitude and a desire to succeed.
Responsibilities
Major Responsibilities include:
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize down time.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize down time.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
Qualifications
Essential soft and technical skills:
- Good practical skills on electronic, electrical, pneumatic, Optical, fine mechanical assemblies.
- Ability to read and work with engineering drawings, schematics and technical manuals
- Excellent analytical problem-solving skills
- Good presentation and communication skills
- Good English level (both written and spoken)
- Level 7/8 Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
- An internship or a short working experience in the semiconductor industry is a plus
- Availability for limited travel to other European sites on an exceptional basis.
- Availability for extensive training periods in USA /Asia
- Proficiency on MS office tools
As part of the Customer Service Team, the successful candidate will be required to work a FE/BE days shift pattern in support of the manufacturing environment. A shift cycle allowance will apply.
KLA offers a challenging and multinational environment at the forefront of high-technology and a market highly competitive package.
Successful applicants will be formally trained at one of our award-winning training center’s in USA California, Singapore or Taiwan.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.