SimScale is an engineering simulation platform that is revolutionizing the way engineers, designers, scientists, and architects design products. The SimScale platform is accessible completely via a web browser, with an easy-to-use interface which supports numerous simulation types including Structural Mechanics, Fluid Dynamics and Thermodynamics.
By harnessing the power of the cloud for simulation, SimScale eliminates the hurdles that accompany traditional simulation tools: high installation costs, licensing fees, deployment of high-performance computing hardware, mandatory updates and maintenance. Users always have the latest version of SimScale.
Your Opportunity
Join our team as a full-time Customer Support Engineer in EMEA and play a key role in supporting SimScale users as they push the boundaries of engineering with CFF, FEA and EM projects! You'll work closely with the Customer Success team to help users tackle challenges in pump design, external aerodynamics, drone simulation, turbomachinery, heat transfer, electronics cooling, and structural mechanics—including stress/strain, bending, and frequency analysis. As you provide expert technical support to both existing users and prospective customers, you'll also develop and curate images, animations, and audiovisual content for our website and training materials. Your insights will directly shape the future of SimScale by relaying customer feedback to our Product Development team, influencing feature development and improvements. You'll collaborate daily with engineering, product, and customer success teams to debug simulations and coordinate support projects, making a real impact on our users' success. If you're passionate about simulation and eager to work at the intersection of engineering and customer support, we want to hear from you!
What we expect from you
- Bachelor’s degree or higher in Engineering or a related field, ideally with coursework in CFD, FEA, or EM
- 1-2 years professional experience in a CAD/CAE based engineering software company preferred (application engineering, technical sales/account management, simulation support or a similar customer facing role)
- Excellent communication and social intelligence skills to engage customers, build relationships, and navigate challenges in a dynamic startup environment
- Exceptional time management skills with the ability to prioritize effectively and drive success for both the team and company
- Based in or near the Central European Standard Time (CEST) zone
- Fluency in English (C1+); German proficiency (C1+) preferred
What you can expect from us
- Join a dedicated, supportive team with unlimited growth opportunities and leadership potential
- Make an impact quickly by sharing ideas and contributing to creative, goal-oriented projects
- Work in a diverse, inclusive environment with colleagues from over 35 countries
- Enjoy flexible hours and the freedom to work remotely from anywhere in the world
- Access comprehensive health coverage, retirement plans, paid time off, and wellness support
- Enjoy fresh office lunches or gift cards as a remote employee
- Stay active with subsidized gym memberships, sports meetups, and wellness programs
- Grow as a professional with online/offline learning, language courses, and tech talks
- Connect at team events, join support groups, and contribute to our ESG and DE&I initiatives
- Participate in fun team challenges and competitions for added excitement and team spirit
Diversity, Equity and Inclusion at SimScale
At SimScale, we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds, we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity, dedication and our team spirit! As an equal opportunity employer, we acknowledge that our employees have different aspirations and career goals, and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. A copy of SimScale's full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview.
