Customer Success Specialist

Job Description:

We are looking for a strategic, data-oriented, results-driven Customer Success Specialist to engage and retain some of Pluralsight’s largest customers and achieve their desired business outcomes. This role requires you to be a strategic adviser heavily-focused on value, with a consistent record working with large scale customers, partnering alongside them to develop their strategy and to demonstrate Pluralsight’s value towards their success. A successful Specialist has executive presence, builds outstanding relationships, loves data & understanding context behind numbers, is customer centric and shows talent at achieving trusted adviser and advocate status in the customers’ minds. You will work cross-functionally to drive strategic partnerships with a focus on regular customer communications (running QBRs, EBRs, On-site visits, consulting customer on engagement campaigns) to drive positive results and renewals/expansion.

Who you’re committed to being:

• A commercially led individual. We lead all aspects of the renewal process including; broking pricing, contracts and providing accurate forecasting and identifying growth opportunities across your customer accounts

• Passionate about Pluralsight’s mission to advance the world’s Tech Workforce

• Laser-focused on demonstrating customer value & driving customer health through regular strategic engagements with existing partners & ability to expand customer map

• A great teammate, able to handle ambiguity, anticipate and react to changes in a constantly evolving environment. Driven by helping others and chipping in positively to the team

• Ability to listen, think logically, strategically, and objection handle to address sophisticated problems

• Data driven

• Self-motivated, demonstrating an ability to assume responsibility and work autonomously

What you'll do:

• Understanding customer needs and strategic priorities. Proactively mitigate risk throughout the customer life cycle, running renewal and negotiation process, and ultimately positioning your accounts for continued growth.

• Ongoing customer activity - Optimally navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.

• Having an executive presence and demonstrating consultative skills to work and partner optimally

• Effectively lead on customer success activities including customer review meetings and success planning sessions

• A true standout colleague, partners with sales, solution architects, solution consultants, field marketing and professional services to deliver outstanding customer experiences

• Effectively forecast risk, understand and positively influence account health and drive renewal and expansion within customer portfolio

• Develop and share standard methodologies with team members to continually improve the quality, effectiveness, and efficiency of our processes.

• Meet and exceed quarterly renewal rates and renewal upsell rate, or other targets defined by the business.

• Other duties as assigned by leadership

Experience you'll bring:

• Ability to perform a value-led discovery with customers, to uncover their business objectives and key priorities

• Confer with procurement

• Deep understanding of a successful customer success motion - able to implement activities to drive customer health.

• Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things.

• Self-identifies opportunities for improvement within customer book and creative solutions to problems beyond provided playbooks. Takes the initiative to make and implement change

• Organized and capable of highly effective time management

• Ability to operate in a fast-paced professional enterprise sales environment.

• Fluent in English (additional language is a bonus!)

• Positive relationship building skills at the C-Level.

• Basic technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions.

• Excellent presentation skills & listening skills.

• Experience negotiating renewals up to $500k+ ARR

• Bachelor's Degree, or equivalent professional experience

• 3-5 years of multifaceted customer success experience or similar field (sales, pro services, consulting, technical enablement)

• Ability to travel 25%

• Experience with Gainsight and Salesforce.com preferred

• Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Dublin, Ireland office Wednesday and Thursday and remote flexibility on Mondays, Tuesdays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.

• Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.

Why you’ll love working here:

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.

• We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.

• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.

• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.

• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

This role is primarily performed in an office or home office setting and involves standard computer-based work.

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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