Customer Success Specialist

Job Description:

As a Customer Success Specialist on our team, you'll be responsible for leveraging scale techniques to manage large volumes of customer contracts along with Value Driven conversations through the customer lifecycle for higher value customers in their territories. You will ultimately support, manage, and close renewal transactions, and collaborate within Revenue, Success, Marketing and Legal to maximize the renewal forecast while looking for additional opportunities for upselling additional revenue. You will work in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to increase growth within the account.

• A proactive relationship-builder who puts the customer’s success at the center of every conversation.
• A data-driven professional who thrives in managing a high-volume portfolio while maintaining attention to detail and quality.
• A collaborative teammate who works effectively across functions to deliver customer and company goals.
• You love results and find creative, scalable ways to mitigate risk and drive renewals.
• A clear communicator who’s confident leading conversations via email, phone, and virtual meetings.

• Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base, often relying on digital or data oriented strategies when available.
• Partner effectively and cross-functionally with sales account executives supporting this customer segment.

• Experience renewing customers and identifying expansion opportunities
• Background in business development, sales or scale customer success
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
• Proven track record of success in handling a large portfolio of accounts using data to improve efficiency
• Business acumen and ability to analyze data to address customer situations

• Minimum of 2 years of related or equivalent experience; a Bachelor’s degree, or an advanced degree without experience.
• B2B SaaS experience; familiarity with SaaS renewal motion
• Ability to travel up to 10%
• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.
• Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. 

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. 

Pay Transparency:

The annual US base + variable range for this role is $72,000 - $90,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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