Customer Success Manager

The Company

EXADS is an international software start up specialising in ad tech. In business since 2013, EXADS is a self sufficient, well funded and privately owned company with offices in Dublin and Porto. We are part of a wider group called EXOGROUP which is headquartered in Barcelona and has an office in Valencia, made up of 200+ talents.

At EXADS, we actively develop and maintain our own proprietary ad-serving technology

platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry. We are revolutionising the online ad-serving industry for advertisers, publishers and networks alike. 

Responsibilities:

• Advocate and main point of contact for EXADS SaaS products with external clients
• Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients
• Onboarding and educating new EXADS clients as they get started with the platform
• Addressing client issues and working on possible solutions
• Guiding and providing support for any technical and/or API integrations
• Acting as the voice of the customer internally
• Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
• Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
• Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling
• Identifying expansion opportunities and partnering with Sales to successfully close such opportunities

You have:

• Previous experience in digital advertising/marketing/a SaaS company
• Previous experience in a customer-facing role/environment: customer support and account management will be highly valued
• You are IT literate and computer savvy
• Must have the ability to grasp new technical concepts quickly
• Excellent level of English, both spoken and written (any additional languages are a big plus)
• Prior experience with CRM & Ticket management solutions - a working knowledge of Hubspot and/or Jira are advantageous.
• Excellent time management, communication, and interpersonal skills
• Degree-educated in a relevant field OR equivalent experience.

Considered a plus:

• You understand the world of B2B SaaS companies.
• You are bi-lingual
• You are a critical thinker and have a keen eye for problem-solving.
• You have the drive to learn and grow your technical and process knowledge base.
• You are comfortable working in a startup-like environment, and able to work both with the team and autonomously depending on the task at hand.

What we offer:

We offer a position in a young, dynamic and international environment and the opportunity for permanent training, personal development, ambitious career growth and a competitive salary based on experience. Critical skills visa and relocation package can also be offered to the right candidate.

Most of all, we offer a position in a team that thrives on achievement, success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have a passion for open-source software and enjoy working in a fast-paced, challenging but rewarding environment, this position is for you!

Experience our benefits:

• Flexible start times
• Private health insurance
• Remote work from home 
• Home office set up budget of 500 Euros
• Tax Saver incentives: bike to work - travel saver ticket (Luas, Bus, Rail). 
  
• Your Birthday off as a paid holiday
• Access to quality trainings through Udemy platform
• Additional internal and external trainings through our EXOGROUP University program
• Up to 1500 Eur of training budget and 5 days of study leave, every year
• Spanish, English, and Portuguese language lessons
• Employee referral program bonus - Earn 2500 Euros by referring someone!
• Subsidised well-being activities.
• Co-Subsidised lunchtime catering service.
  
• Exciting team buildings in locations such as Ibiza
• Calm App subscription
• Office Perks
  
• Relocation Package
• Pension Scheme 

Is this not the right role for you? Then make sure to check out all other roles we have open for you on our careers website.

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