Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
We are seeking a Customer Success Manager with a strong analytical and commercial mindset to manage a portfolio of SMB customers and selected key accounts. This role combines client relationship management with data-driven decision-making and commercial acumen. You will be responsible for driving adoption of Rentals United’s solutions, ensuring customer satisfaction, and identifying opportunities to optimize performance and grow revenue.
Rentals United: The Channel Manager. We’re one of the technology leaders in the vacation rentals space, providing an advanced distribution platform for B2B professional short-term rental property managers worldwide (Vacation Rental Owners and Property Managers) looking to advertise and distribute onto multiple worldwide booking channels in real time. The Channel Manager is a hub type of platform working with a variety of integrations - from OTAs and Sales Channels to PMSes, and serving a White Label distribution solution. When we started in 2014, our primary goal was to make sure there are no overbookings. More than 10 years later, we are business partners for the top STR professionals helping them execute their strategies on top sales channels and OTAs.
- Experience in Customer Success, Account Management, or Commercial roles (hospitality, travel tech, or SaaS preferred).
- Strong analytical skills with the ability to translate data into insights and strategies.
- Proven track record in managing SMB accounts and exposure to larger, key accounts.
- Excellent communication, negotiation, and presentation skills.
- Fluent in Spanish & English, any other European language, especially Italian or Portuegese is a plus.
- Results-oriented, with the ability to balance customer advocacy and commercial objectives.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
