Job Requisition ID #
Position Overview
Do you want the opportunity to be part of a startup-like environment and have a big impact on a new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Workshop XR team! Our mission is to help make all stages of the design process more seamless, easier to understand, while saving tens of thousands of dollars in the process.
We are seeking a Customer Success Manager who has extensive experience within the Architectural, Engineering, Construction (AEC) industry segments.
To be successful in this role you need to be passionate about AEC and the transformation that XR technologies bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and key stakeholders. You will also be working closely with the larger Autodesk management teams to ensure we are getting in front of the right people.
Responsibilities
- Establish long-term relationships with our customers and ensure their success in the onboarding, guiding the customer through the evaluation stage with proof of concept toward pilot readiness
- Learn and understand customer workflows and help customers adapt them to better leverage Workshop XR
- Develop Customer Success plans and execute strategies to extend Workshop XR knowledge and usage
- Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated onboarding materials, workflow solutions and best practices
- Help drive long-term success by partnering with customers to accelerate their business goals and enhance their return on investment (ROI)
- Partner with internal teams to shape and deliver customer-facing content and training both online and in person
- Collaborate on innovative approaches to engage customers and drive adoption
- Work with Marketing to source, refine and share enablement materials and quick-win customer success stories
Minimum Qualifications
- Business fluency in English and any Nordic language
- 4 Year Degree or equivalent experience
- 5 years of experience in a Customer Success role including implementations/onboarding, technical support, and general account management, preferably in a high-tech SaaS industry
- Ability to take a proactive approach to dealing with customers and users
- Strong interpersonal skills, detail-oriented, with excellent presentation and communication skills
- Self-starter and quick learner, with a passion for continuous learning and improvement
- Ability to work in a start-up fashion even within a big company (things will move fast)
- Empathetic and can relate to different perspectives
- Basic proficiency with CRMs, ticketing, and issue tracking systems
The Ideal Candidate
You are people centric; you want to help and serve our customers
You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use
You are diplomatic and influential and excel at negotiation and consensus-building
You have empathy for customers, understand their pain points and able to identify solutions
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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Autodesk Dublin, Dublin, IRL Office
1 Windmill Ln, Dublin, Dublin, Ireland, D02 F206
