Salesforce Logo

Salesforce

Customer Success Manager, Salesforce Core Products - French Speaking

Posted 2 Days Ago
Be an Early Applicant
Dublin
Junior
Dublin
Junior
As a Customer Success Manager at Salesforce, you will serve as the single point of accountability for customer relationships, ensuring they achieve their goals on the Salesforce platform. Key responsibilities include acting as a trusted advisor, managing customer incidents, and promoting the value of Salesforce services while collaborating with internal teams.
The summary above was generated by AI

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
As a Customer Success Manager (CSM), you will be a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.
This position will focus on our Salesforce Core customers, driving customer advocacy and reducing attrition by collaborating with Sales partners, growing our Signature coverage, consuming Premier entitlements, and making strategic customer investments that foster trusted growth and success.
These activities will enable you to proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of both Salesforce Marketing Cloud and Commerce Cloud, and the ability to work closely across internal and external teams to provide a unified Signature experience.
 

Your Impact

  • Serve as the single point of customer accountability and responsible for the orchestration of all Signature deliverables, experience, renewal and expansion.

  • Cultivate and maintain partner relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

  • Help your customers achieve their business goals and outcomes on the Salesforce platform by:

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

  • Providing timely, proactive Salesforce feature mentorship based on the areas of interest for your customer.

  • Coordinating the completion of the Signature Success catalogue of services as required for your customer.

  • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

  • Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.

  • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

  • Demonstrated ability with proven experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical or Solutions Architecture.

  • Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.

  • Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.

  • Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

  • Knowledge of software development process and design methodologies.

  • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects

  • French and English proficiencies are both important for this opportunity

Preferred Requirements

  • Experience with Salesforce Core products and or similar technologies

  • Experience with the Salesforce Core platform is a plus

  • Work experience in Retail and Consumer Goods industries

  • Salesforce product certifications are a plus (AI Associate, Sales Cloud, Service Cloud, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant).

  • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

  • Experience working with Enterprise-level customers.

  • Additional EU language would be beneficial

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Top Skills

SaaS
Salesforce

Similar Jobs

37 Minutes Ago
Remote
4 Locations
Junior
Junior
Big Data • Cloud • Software • Generative AI • Big Data Analytics
As a Technical Support Engineer at Monte Carlo, you will solve technical problems, aid in defining processes, and enhance customer success by debugging issues and writing documentation. You will collaborate with teams across customer success, engineering, sales, and product in a fast-paced startup environment.
Entry level
Cloud • HR Tech • Information Technology • Software
The Customer Service Executive will be the primary contact for customers, focusing on resolving issues and ensuring a positive customer experience. Responsibilities include documenting and resolving customer queries, contributing to process improvements, and fostering relationships across diverse teams.
Yesterday
Hybrid
Dublin, IRL
Entry level
Entry level
Cloud • HR Tech • Information Technology • Software
The Customer Service Executive will support customers with issues related to their accounts, focusing on delivering a positive experience. Responsibilities include documenting and resolving customer inquiries, process improvement, and building relationships across diverse teams. This is a hybrid role requiring night shifts with a focus on customer satisfaction.

What you need to know about the Dublin Tech Scene

From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account