LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.
Due to our continued success, we are looking for Customer Solutions Executives to join our exciting high growth company. We want someone who is passionate about service, hardworking and self-motivated to join our team and assist our customers with home health testing.
This is a full time position that will require some weekend days and holidays. We are looking for a customer oriented individual with a great attitude, who is highly organized and self-motivated You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.
Responsibilities:
- Answering incoming calls and responding to customer’s emails and online chat queries
- Providing product and service information to customers
- Managing and resolving customer issues
- Identifying and escalating customer issues to management
- Engaging in up-selling and add on sales in your interactions with customers
- Documenting all call information according to standard operating procedures
- Recognizing, documenting, and alerting the management team of trends in customer queries
- Completing call logs and reports
- Other duties as assigned
What we are looking for...
- 1-3 years of previous Call Center Experience
- Bachelors degree or equivalent experience
- Customer service experience in a health care setting a plus
- Strong interpersonal skills
- Ability to communicate clearly and effectively
- Patience and attentiveness
- Organizational skills
- Attention to detail and accuracy of work
- Problem analysis and problem-solving
Benefits:
Alongside a per hourly rate of €14.21, we offer a range of benefits including:
⦁ Health insurance and an Employee Assistance Programme
⦁ Pension matching contribution
⦁ Annual Compensation Reviews
⦁ After 90 days you will be eligible to avail of Flexible Annual Leave where you are not restricted to a specific number of holiday days / annual leave
⦁ Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
⦁ A referral bonus programme to reward you for helping us hire the best talent
⦁ Internal Opportunities and Careers Clinics to help you progress your career within the company.
⦁ Bike to work scheme - and secure bike storage onsite.
⦁ Maternity, Paternity, Parental and Wedding leave.
Why LetsGetChecked
At LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives.
By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care. We value our employees and invest in their growth, offering opportunities for professional development and career advancement. Together, we can make a meaningful impact on the future of healthcare and help people take control of their health journey. Join us in our commitment to transforming healthcare for the better.
Our Commitment to Diversity, Equity, and Inclusion
At LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive.
To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit https://www.letsgetchecked.com/careers/
What We Do
LetsGetChecked is a virtual care company that allows customers to manage their health from home, providing direct access to telehealth services, pharmacy, and laboratory tests with at-home sample collection kits for a wide range of health conditions including Sexual Health, Cholesterol, Diabetes, Thyroid, Coronavirus (COVID-19), and more. Founded in 2015, the company empowers people with the care they need to live longer, happier lives. Today, LetsGetChecked is a leader in healthcare innovation with an end-to-end model including manufacturing, logistics, lab analysis, affiliated physician support, and prescription fulfillment, which provides a seamless user experience and a convenient, reliable and secure healthcare experience.
