Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
We are looking for a detail-oriented and responsible Customer Support Specialist to handle important customer requests in areas that directly impact the company's business processes, including:
• GDPR / data protection requests
• Billing inquiries
• Financial operations requests
• Basic technical questions
In this role, it is crucial to strictly follow established processes and ensure the correctness of escalations so that every request is handled accurately and on time.
You’re welcome to work in our office in Amsterdam or remotely.
Your responsibilities will include:
- Ticket management: intake, categorization, analysis, and resolution of requests via Jira
- GDPR requests: logging, documentation, coordination with relevant departments, and ensuring timely completion
- Billing and finance: verifying invoices, clarifying charges, assisting with payments, refunds, and adjustments
- Financial operations: supporting operational and accounting workflows within defined processes
- Basic technical support: resolving simple customer questions about services; escalating when necessary
- Process compliance: following SLAs, checklists, templates, and company policies with high accuracy
- Escalations: ensuring requests are routed correctly with complete and accurate information
We expect you to have:
- Previous experience in customer support / L1 technical support or a similar role
- Hands-on experience with ticketing systems (e.g., Jira)
- Strong ability to follow processes and ensure compliance
- High attention to detail and accuracy when handling data
- Strong communication skills and customer-oriented mindset
It will be an added bonus if you have:
- Experience handling GDPR requests or knowledge of data protection regulations
- Understanding of financial operations in SaaS / IT environments
- Background in billing (invoices, refunds, credit notes)
What we offer
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Flexible working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
