Serve as primary contact for customers and internal stakeholders within an assigned territory. Process orders, manage complaints/returns, support pricing and margin analysis, prepare commercial reports, use SAP/ERP to track inventory and accounts, resolve billing/delivery discrepancies, and drive continuous improvement in order-to-cash processes.
Your Role In assigned territory act as first contact point for customers. Process orders and coordinate complaint management/returns with relevant stakeholders to achieve high customer service excellence.Responsibilities
- Serve as the primary point of contact for internal stakeholders, supporting sales and operational teams with account-related queries and order management.
- Manage order processing workflows, ensuring accuracy in pricing, margins, and product availability.
- Collaborate closely with sales and finance teams to support commercial decision-making and ensure alignment on pricing strategies and margin targets.
- Monitor and analyze customer orders and account activity to identify opportunities for upselling and improving profitability.
- Provide detailed product and pricing information to support quotations and contract negotiations.
- Support the commercial team by preparing reports on sales performance, pricing trends, and margin analysis
- Use SAP (or other ERP systems) to process orders, track inventory, and update account information accurately.
- Assist in resolving discrepancies related to billing, pricing, and deliveries, escalating issues as needed.
- Maintain up-to-date records of customer and sales activity, ensuring data integrity across relevant systems.
- Support the commercial team by preparing reports on sales performance, pricing trends, and margin analysis.
- Actively participate in continuous improvement initiatives to optimize order-to-cash processes and enhance customer satisfaction.
- Develop a strong understanding of the market, competitor pricing, and industry trends to support informed business decisions.
- Communicate effectively across departments to ensure smooth operation and alignment of commercial objectives.
- Relevant Experience: 3 to 5 years in customer service, sales support, or commercial administration roles.
- Educational Background: Minimum of Leaving Certificate or equivalent qualification.
- Experience working with ERP systems, with SAP experience considered a strong advantage.
- Proven ability to work in a fast-paced, dynamic commercial environment.
- Strong understanding of pricing, margins, and basic financial principles related to sales and profitability.
- Previous exposure to sales processes is beneficial.
- Familiarity with the chemical storage and distribution industry is a plus.
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Lead the technical vision and execution for Toast's web platform and growth surfaces. Improve developer experience, performance, and reliability across hundreds of SPAs. Define frontend standards, component libraries, build systems, and microfrontend architecture. Break initiatives into milestones, partner with product and design, and mentor engineers and managers to drive measurable growth outcomes.
Top Skills:
Build SystemsCi/CdComponent LibrariesInternal Developer PlatformsMicrofrontendsSpas
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
The Account Executive will build a sales pipeline in the German markets, work with cross-functional teams, and maintain stakeholder relationships to drive sales and manage accounts for Deepgram's voice AI platform.
Top Skills:
AISales TechnologySpeech-To-SpeechSpeech-To-TextText-To-SpeechVoice Ai
eCommerce • Fintech • Payments • Software • Financial Services
Lead local compliance for Remitly Europe: design and run the compliance framework, own the annual compliance plan, monitoring, testing and remediation, maintain policies, manage regulatory engagement and reporting, support AML/CFT program and MLRO coordination, advise on new products and market entry, deliver training, and report to the CEO and Board.
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
