Customer Service Intern

Job Description
This is an amazing opportunity for a hardworking Student/New Graduate/ interested in making a difference at Kraft Heinz! The position is part of the Sales & Operations Planning (S&OP) Department in Madrid, where you will join a passionate team, alongside peers always trying to reach the next level.
Every internship in our Company offers outstanding opportunities to develop knowledges and skills, gain real business experience, get exposure to senior leadership and attend tailored trainings.
As an intern you will take ownership of projects and especially of your career. At Kraft Heinz, we provide the playing field. You change the game! Are you up for the challenge?
In brief, you will be responsible for:

• Owning the full customer service cycle: from the initial order all the way to the order invoicing
• Playing a pivotal role in the coordination between the client- vendor- logistics- finance
• Working hand-in-hand with the sales and finance team to prevent disputes and understand the difference in pricing
• Coordinating cross-functional teams locally (Retail, R&D, planning, supply chain, logistics, and finance)
• Act as a support to the customer service team with administrative support on an ad hoc basis and assist with customer service projects

Qualifications
Hard Skills & Capabilities

• Relevant degree in Management, Business Administration, Supply Chain management
• Proficient in Business English and Spanish Language
• Great command of Microsoft Suite (especially Excel and Power Point)
• Experience with SAP is a plus

Please kindly note that it is necessary to have an EU Working Permit (Orientation Year Visa not included) in order to proceed for this position.
Professional Attributes

• Curiosity, positivity & passion - You're curious, positive and enthusiastic. People know you as the driver of the team.
• Communication Skills - With us, you'll easily be exposed to senior management, no matter your level. Therefore, it's important you have excellent interpersonal skills to deal with all kinds and levels of different stakeholders.
• Project management skills - Time management has no secrets for you. You're organized, structured and always have an overview of all the results. You know how to bring multiple projects to a successful ending within the given timeframe.
• Emotional intelligence - We highly value people who demonstrate the ability to put themselves in the shoes of someone else, anticipating reactions and feelings and find the right words to connect with effective story telling.

Practical information:
Type: Curricular or Extracurricular
Duration: 6 months
Salary: 600€ + Ticket Restaurante
Start Date: February 2026
Location(s)
Madrid
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.