"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Support and drive both business retention and development through existing Expeditors’ customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations.
Responsibilities and Duties
For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the CRDM Playbook. This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the Customer Retention & Development Manager. This list may be edited to the specific job role.
- Build a District Retention Program that includes coverage for all customers producing revenue in our District
- Oversee strategic growth of LAM and CAM customers through regular business reviews
- Assist Product Managers in developing Product level retention programs
- Management of CAM’s & LAM’s
- Facilitate monthly branch retention meeting
- Develop and protect content driven business reviews that protect our core retention pillars:
- Confirm we are experts
- Align with Sales Strategy
- Performance Metrics
- Value Add; Joint initiatives and quantify savings/cost avoidance
- Information which tells a story or prompts discussion (no data dumping)
- Build and protect consistency in our branch and service offerings
- Direct, drive and ensure that all new clients receive benefits from a formal transition
- Measure and analyze Customer revenue trends and proactively communicate these trends
- Drive consistency and usage of CRM through Product Mangers and Account Management Team
- Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals
- Coach and mentor direct reports to develop them professionally and personally
- Ensure incremental improvements are made on building stronger customer relationships
- Grow our revenue across multiple products and geographies
- University or equivalent business qualifications
- Minimum 5 years personnel management experience
- Proven work experience in business development
- Knowledge of Expeditors product and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong oral, written, communication, and presentation skills
- Strong analytics skills
- Proven problem solving skills
- Fluent in English
Expeditors offers excellent benefits, contact us to find out more about our great company!
