About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
This role plays a pivotal, hands-on role in designing, implementing, and optimising customer journeys to drive engagement, retention, and lifetime value. It combines customer segmentation, performance analytics, and personalisation strategies to create seamless, data-driven experiences across all lifecycle stages.
Please note this role operates in a hybrid model with candidates expected to be able and willing to work from our customer's Dublin office at least once per week.
Required skills:
- 7+ years' experience in journey design, analytics, or personalisation within travel, e-commerce, or other customer-focused industries
- Proven ability to develop and optimise customer journeys that drive measurable engagement, retention, and lifetime value
- Expertise in customer segmentation, behavioural analysis, and predictive modelling to tailor journeys to key customer groups
- Strong knowledge of first-party data strategies to enhance personalisation and engagement
- Experience with journey mapping tools and CDPs (e.g., Sitecore, Salesforce Marketing Cloud)
- Advanced analytical skills with proficiency in SQL, Tableau, Power BI or similar reporting tools
- Hands-on experience in A/B testing and performance analysis to refine customer engagement strategies
- Strong stakeholder management, with the ability to align CRM, Marketing, Loyalty, Digital, Analytics, and Tech teams on strategy and execution
- Ability to define and execute long-term customer journey strategies aligned with business objectives
- Strong communication and relationship-building skills to drive cross-functional collaboration and execution
Key responsibilities & duties include:
- Map and enhance journeys across acquisition, engagement, and retention stages, using data insights to refine touchpoints and improve personalisation
- Work with Analytics and Data teams to refine audience selection, predictive modelling, and behavioural insights, ensuring high-value customer groups receive targeted experiences
- Establish KPIs, develop reporting frameworks, and analyse data trends to optimise engagement strategies and measure journey effectiveness
- Collaborate with CRM, Marketing, Loyalty, Digital and Tech teams to ensure journey strategies align with business objectives and enhance customer experiences
- Maintain GDPR compliance, working with Legal and Data teams to uphold ethical and regulatory standards in personalisation efforts
Desirable skills:
- Bachelor’s degree in Business, Data Analytics, or a related field
- Postgraduate qualification or professional certification
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
Amach Dublin, Dublin, IRL Office
14 Clanwilliam Court, Dublin, Dublin, Ireland, D02 FK23
