Customer Experience Support Executive

About Elio Networks

Elio Networks helps thousands of organizations improve their connectivity & unified communications needs. We are Dublin’s largest fixed wireless internet service provider & provide global fibre connectivity solutions that power the world’s SME & International Corporate businesses. We’re headquartered in Trinity Street, Dublin 2 & have been in business since 2008 so you can learn & develop from our highly experienced team.

Elio Networks is part of D9 Infrastructure whose name was inspired by The UN Sustainable Development Goal #9. Environmental, social, and governance criteria are at the epicentre D9’s approach.

This shows our unwavering commitment to positive progress, improving connectivity globally and environmentally sustainable digital infrastructure. We off set our carbon footprint with Climate Partners & working towards being carbon neutral……...ESG is at the heart of all our decisions.

Elio Networks seeks a Customer Experience Support Executive  to join our sales team. In our high-performance culture, you will get to work with some of the best proactive, self-motivated in the industry. This role is ideal for self starters who work to exceed targets and excel in customer retention.

What does success look like in the Customer Experience Support Executive?

• Proactive communication with our customers
• Churn Reduction
• Structured Data
• Commercial decisions enabled
• Leverage Upgrade & multisite opportunities
• Employee Persona

Employee Persona

• Data Driven – proficient in microsoft excel
• Organised
• Charismatic, Persuasive & Confident
• Resilient
• Proactive
• Industry Experience
• Role Tasks

Retentions (1st Responder)

• Renewals
• Upgrades & cross-selling opportunities for multiple sites
• Data Reporting
• Project Management of installations and upgrades

Qualifications:

• Fluency in English (both written and verbal)
• Minimum of 18 months' experience in a retention role for ISP/Telco or similar environment in a commercial setting
• Proficiency in Microsoft Excel and data analysis
• Strong customer service skills with a focus on retention and relationship building
• Excellent communication and interpersonal skills
• Demonstrated ability to meet and exceed targets
• Experience in project management, particularly in installations and upgrades
• Proven track record in identifying and leveraging upgrade and cross-selling opportunities
• Resilience and ability to work effectively in a fast-paced environment
• Strong organisational skills and attention to detail
• Ability to make sound commercial decisions
• Knowledge of telecommunications industry trends and technologies (preferred)
• Bachelor's degree in Business, Marketing, or related field (preferred)

We offer excellent career prospects in a dynamic business environment. We offer fantastic benefit packages and the chance to work with a leading connectivity provider. We focus on looking after our people, so they will maintain the excellent service we offer to our customers.

Job Type: Full-time, Hybrid

Additional information

Candidates must be eligible to work in Ireland and be fluent in English

Benefits

• Bike to work scheme
• Company events
• Company pension
• Gym membership
• Private medical insurance

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