Customer Advisor

Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.
About the Team
Rapid7's Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's Cybersecurity Advisor team, you are on the front-lines helping clients defend against and respond to today's biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.
About the Role
As a Cybersecurity Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs.
In this role, you will:

• Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's Managed Services and Rapid7's Support team when needed
• Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers
• Review and generate high-quality accurate and contextual customer deliverables for complex technical accounts
• Provide subject matter expertise and advisement to clients for industry attack trends and defenses
• Demonstrates an expert understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
• Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives on complex accounts
• Guide clients through findings and providing subject matter expertise for response activities
• Provide expertise in technology deployment and client onboarding processes
• Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
• Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
• Independently identify potential risks and challenges in customer relationships and work proactively to address them before they escalate

The skills you'll bring include:

• Associates Degree in information Technology, or two or more years of related experience
• Applicants must have native-level proficiency in Japanese and profiency in English
• 3-4 years of experience in Information Security or related discipline
• Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
• Excellent written and verbal skills
• Excellent interpersonal and communication skills
• Information Security consulting experience
• Prior technology deployment and configuration experience
• Experience with security frameworks and concepts
• Strong project management and prioritization abilities
• Prior experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense
• Strong understanding of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
• Problem-solving mentality with the ability to navigate complex situations

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
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