Customer Account Specialist, Customer Operations

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

At Analog Devices, Inc. we know it’s our great people who make us a great company, and our Customer Operations team is no exception. We are a group of positive, hard-working, customer-centric employees who represent our company in a positive light when working on the front line with our customers. Want to join a fun team with smart people who make a difference every day? If so, you’ve found the right organization! 

The Customer Account Specialist role:

• Partners with the Sales Team adding value to the FSE mission and enhancing the customer experience.

• Drive ADI’s go-to-market strategy focused on enabling customer success on ADI’s most strategic accounts.

• Proactively manages all aspects of assigned customer's demand stream with ADI. This includes sales support, customer interface, pricing and contracts, sales forecasting, supply and demand optimization, and project management.

• Works with Planning, Manufacturing, Business Units, and the Global Supply Partners to communicate requirements and expectations for assigned accounts. This role is fast paced, exciting, and challenging. The perfect candidate will be professional, agile, and able to make an impact out of the gate.

Additional role specifics: 

• Continually monitors revenue, backlog, forecasts, and performance to plan. This person understands customer programs that drive revenue and ensures all backend systems are aligned to support anticipated demand.

• Collaborates closely with Global Ops, Planning, and the Sales Team on a day-to-day basis and is a point of escalation for both the internal and external customers.

• Functions as an advisor to the team adding input to help resolve problems and/or achieve goals.

• Works pro-actively to be in front of situations and notify appropriate teams ahead of issues as well as providing solutions to problems. The CAS should have excellent presentation skills being able to lead customer meetings via phone, virtually, and in person.

• Manages all pricing needs of the customers providing quotations, managing pricing contracts, and coordinating worldwide. This includes being a focal point for contract negotiations coordinating with the contract center, providing input, and participating in negotiations. The CAS will also manage Forecasting Revenue, Unit Forecasting (CFIT), Split / DAR Management, MSD/PRT+, Sampling, Demand Monitoring (QlikView / Drop off reports, etc.)

This customer facing position requires excellent personal motivation with a proven ability to work collaboratively in a strong team environment as well as the ability to work independently. The CAS must be multi-task oriented, flexible, positive, and able to adapt effectively to challenging and time sensitive situations.  

You will have the opportunity to collaborate with internal partners to support ADI’s customer base. Internal partners include: 

• Sales - track new design opportunities and project ramps 

• Business Units - review end customer product life cycles to understand business environments 

• Demand Planning – share and consult on customer forecast data 

• Quality Assurance - coordinate product changes and applications support 

• Social & Environmental Management Teams - align customer requirements with ADI policies 

• Supply Chain Management - analyze and understand supply position at each stage of production 

• Legal - review and negotiate customer supply agreements 

Minimum Qualifications: 

• Service-oriented individual with a four-year Bachelor's degree. Equivalent professional experience in lieu of a bachelor’s degree

• Highly organized and detail-oriented with outstanding follow-through skills 

• Must have outstanding written and oral communication skills and presentation skills 

• Ability to work collaboratively as well as independently 

• Ability to perform with poise under tight deadlines and shifting priorities, as well as ability to understand independently what those priorities should be 

• Excellent MS Office skills, especially Excel 

• Self-motivated and disciplined, with a strong sense of ownership and the ability to execute tasks with minimal supervision 

• Excellent time management capability 

• Strong problem-solving and critical thinking capability 

• Quick learner and willing to take on challenges 

Requires travel: 10%

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For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.