Customer Account Manager - Advanced Products & Solutions (MENA)

Date Posted:

2025-04-28

Country:

United Arab Emirates

Location:

AREAZ114: Raytheon Emirates Headquarters, 10th Floor, Al Maqam Tower, Abu Dhabi Global Market (ADGM) Square, Al Maryah Island, United Arab Emirates

Position Role Type:

Unspecified

About Us:

We have enjoyed a close and enduring relationship with the United Arab Emirates, built on a solid foundation of RTX providing trusted solutions to the Emirates for national security, civil defense infrastructure and training across multiple strategic initiatives for almost four decades.

The company marked the 30th anniversary of its partnership and presence in the UAE in 2017 with the creation of Raytheon Emirates, a wholly owned subsidiary incorporated and headquartered in Abu Dhabi. The company is focused on three business areas: effectors, air and missile defense, and advanced technology.

Summary:

The Customer Account Manager (CAM) is responsible for growing Raytheon’s business in the United Arab Emirates (UAE) and representing Raytheon’s portfolio of products and services to the UAE customer.

Key Responsibilities:

• Collaborate with Requirements & Capabilities (R&C), product line and functional leaders across the RTN enterprise to develop in-country strategies, plans, and risk mitigation activities that align customer needs and local market understanding with the opportunities for RTN’s relevant products and services in country.
• Own and operate the assigned R&C pipeline.
• Prepare artefacts in support of Gate reviews (Gates 1 thru 4)
• Develop and maintain effective relationships with customers as well as key partners and suppliers, both locally and internationally as necessary by the needs of the opportunity/pursuit
• Maintain clear communication lines with all stakeholders including provision of routine updates/status at business development meetings/collaborations
• The CAM is responsible as the primary point of contact for customer engagement and shaping efforts.
• The position is located in the United Arab Emirates and will be a member of the REL Requirements & Capabilities team.
• Develop and maintain customer contact and engagement plans to establish a one Raytheon approach to managing the customer relationship.

Qualifications & Experiences:

• A University Degree or equivalent experience and minimum 12 years
  prior relevant experience, or an Advanced Degree in a related field and minimum 10 years experience with progressive leadership positions in Business Development or Defense Sales.
• Experienced in the Microsoft Office suite, to an intermediate level (or above)
• Experience new business creation / business captures in UAE environment
• Skill and capability to develop pipeline generation, integrated solutions and cross-selling strategies
• Demonstrated relationships and a solid network with Saudi customers and partners
• Ability to leverage customer knowledge to identify potential growth opportunities in UAE
• Understanding of UAE customer culture, political and military environment and cultural customs and norms of the region
• Understanding of the procurement, fiscal and regulatory environment within UAE
• Broad understanding of Raytheon’s solutions portfolio, technologies and services
• Fluency in written and spoken Arabic and basic English

• Experience managing projects within Defense/ defense industry
• Experience in solution and proposal development
• Experience in developing capture schedules
• Experience with US export control processes and regulations. 
• Detailed understanding of Raytheon’s solutions portfolio, technologies and services
• Fluency in written and spoken Arabic and English

Technical Competencies:

• Ability to drive priorities and enhance performance of job area.
• Ability to solve moderately complex problems by drawing on prior experience and undertaking detailed information gathering, analysis, and investigations
• Demonstrated competence in Project Management
• Understanding of the application of Raytheon’s management and technology capability.
• Ability to support the development of business proposals, including request for tender responses.
• Ability to plan and manage cross program communication and information flow.
• Ability to manage moderately complex pursuits in a multi-disciplinary environment. 

Behavioral Competencies:

• Ability to communicate with parties within and outside of own job function, which may include external customers or vendors.
• Ability to develop and manage effective cooperative working relationships with internal and external customers and associates.
• Ability to explain policies, practices, and procedures of the job area to others within the organisation.
• Ability to influence and gain cooperation of other parties on practices, policies, and procedures.
• Ability to manage customer expectations in a dynamic and demanding environment.
• Ability to work independently with minimal guidance and supervision when required but also to work as part of a team and to put the needs of the team first.
• Ability to pick up new concepts and information quickly and employ them to achieve Program.
• Consistent and unquestionable ethical conduct in all business interactions and agreements with internal and external parties.

Management Competencies:

• Ability to manage a small team consisting of experienced professionals.
• Ability to review the work of a team who exercise latitude and independence in their assignments.
• Ability to understand the customer’s acquisition process and capability life cycle.
• Demonstrated ability to apply decision analysis and resolution techniques.
• Skilled in maintaining composure and objectivity when confronted with conflict.
• Readiness to make decisions, render judgments, take actions or commit oneself.
• Establishment of a course of action for self and/or others to accomplish a specific goal.

• Ability to accept and provide professional advice as appropriate.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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