CRM Retention Coordinator

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is on the lookout for a CRM Retention Coordinator to join our Marketing Team.

What we want from you:

• Oversee email marketing campaigns, including content creation, segmentation, scheduling, and analysis;
• Assist in the planning, execution, and monitoring of CRM retention campaigns across multiple channels (Email, SMS, Push, Onsite, etc.);
• Ensure all campaigns are correctly set up in CRM systems, following segmentation and targeting strategies;
• Support the implementation of automated customer journeys and lifecycle campaigns;
• Utilize HTML skills to create and modify email templates optimized for various devices and platforms;
• Monitor and report on campaign performance, providing insights and recommendations for improvement;
• Contribute to the development and implementation of customer segmentation and personalization strategies;
• Assist in the execution of tasks as required, including content/design requests and campaign setups;
• Identify and analyze customer behaviors, preferences, and trends to inform CRM strategies;
• Maintain accurate documentation of CRM campaigns, workflows, and best practices.

• Previous experience in CRM coordination or a similar role;
• Proficiency in CRM tools (Braze, Optimove, FastTrack, or similar);
• Strong skills in interpreting data and making informed decisions.
• Experience in email marketing;
• Experience in HTML coding is considered a great asset;
• Familiarity with A/B testing and campaign optimization techniques;
• Understanding of customer segmentation and lifecycle strategies;
• Ability to work independently and as part of a team, managing multiple projects simultaneously;
• Proactive approach with excellent problem-solving abilities;
• Strong organizational skills with a keen eye for detail;
• Excellent written and verbal communication skills in English and Russian;
• Proficient in standard office software and usage of vast array of tools;
• Enthusiasm for continuous learning and professional growth;
• Focused on achieving objectives and driving results;
• Ability to adapt to a fast-paced environment and evolving industry trends;
• Strong interpersonal skills to work effectively with cross-functional teams;
• Creative thinking to develop innovative CRM strategies.

• Enjoy 3 health days to focus on your well-being.
• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun!