CRM Consultant

Location: Remote

Reporting to: CRM Team Lead

Are you a data-driven growth specialist looking for your next challenge? Look no further than Massive Rocket - the UK-based Data & CRM Consultancy that’s taking the world by storm!

With clients across Europe, the US, and Africa, we help businesses understand their customers and drive predictable growth through our core services of CRM Automation and Data & Analytics.

Our international team renders services to a diverse range of clients encompassing Financial Services, Aviation, Music, Media, Streaming and Sports sectors. 

💨 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe, the US, and around the globe

🪐 100% remote forever

🌴 Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

As a CRM Consultant at Massive Rocket, you'll play a pivotal role in planning, executing, and optimizing CRM campaigns across multiple channels, such as email, SMS, push notifications, content cards, and WhatsApp…etc. While you won't be responsible for creating or leading strategy development, you will meticulously plan and execute campaigns based on strategies provided by our clients or developed by our strategy team. You'll collaborate closely with our clients, working hand-in-hand to translate campaign strategies into impactful initiatives that drive results. You'll guide our project team to success, ensuring seamless execution, efficient operations, and exceptional client satisfaction.

• Lead the execution of CRM initiatives within the Braze platform for our clients across various channels

• Configure and customize the Braze platform to implement agreed-upon strategies and campaigns

• Design and execute targeted marketing campaigns using Braze’s messaging capabilities

• Utilize Braze's segmentation and personalization features to tailor campaigns to specific audience segments.

• Collaborate with the strategy team or other relevant stakeholders to ensure alignment between strategy and execution

• Partner with clients to understand their needs and develop tailored solutions that deliver lasting results.

• Manage and analyze large datasets to understand customer behavior and trends.

• Master Braze and its features to deliver innovative solutions that elevate our clients' success.

• Relevant document and reporting creation (e.g Measure and report on the performance metrics of executed campaigns..etc)

• 5+ years of experience in a Marketing Automation Specialist in the CRM space

• Strong skills in working with Braze, Salesforce Marketing Cloud or HubSpot

• Attention to detail, including QA of CRM Campaigns, Integrations & relevant documentation, ensuring accuracy and alignment with best practices

• Strong knowledge of digital marketing

• Understanding of relational databases and data structures

• Proactive mindset and ability to work in cross-functional teams

• Strong interpersonal and communication skills gained through experience in a client service environment (e.g., agency, client-facing role..etc)

• Experience working an agency setting or client facing roles

• C1 level of English proficiency

• ​​Braze Certifications ( i.e Practitioner, Marketer)

• ​​Extensive experience working with Braze platform, demonstrating proficiency in utilizing its features

• ​​Experience in data analysis leveraging SQL

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.