It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Role:
We are looking for an experienced Contract Product Support Engineer with troubleshooting and
problem-solving skills to join our team.
You will be working with a variety of customers and will play a critical role in the day-today
support of these customers.
The Support Engineer is capable of troubleshooting and resolving the most difficult and
complicated issues. This position works closely with the Pre/Post Sales and R&D
departments. The Support Engineer is required to provide clear and concise
communication with all forms of clients and internal peers.
Your day-to-day
• Close interaction with Product, Engineering, PS, TAM and CSM teams
• Responsible for advanced troubleshooting of Illusive products and services
• Work with the customer to troubleshoot and resolve complex issues, replicate customer
environments and product problems as needed. Document issues and collaborate with
R&D when needed to provide solutions.
• Act as Subject Matter Expert in Illusive technological areas to support team members
• Document technical inquiries. Develop and review content for knowledge sharing for
both internal purposes and customer facing platforms.
• Ability to think “out-of-the-box” and develop creative solutions to address clients’
requirements
What you bring to the team:
• Experience with supporting, developing, and implementing
applications
• Strong knowledge of Relational & non-relational databases and SQL
• Strong knowledge of Windows environments: windows servers, event logs, GPO -
MUST
• Familiarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDE
• Knowledge of Linux: system and network configuration, software installation,
troubleshooting, bash scripting, etc.
• Knowledge in cyber - lateral movement, cyber-attacks - Big Advantage
• Strong analytical abilities to quickly resolve process/technical problems, evaluate
alternative approaches and recommend the most efficient and effective solutions
• Familiarity with deployment tools - SCCM, Intune, Tanium - Advantage
• Familiarity with PAM solutions (e.g., CyberArk) - Advantage
• Familiarity with Java, Pythin, C++ - Advantage
• Excellent communication skills
• People person and team player
• Self-learner and independent executor
• Strong collaboration and communication skills
• Fluent English
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
We provide the most effective cybersecurity and compliance solutions to protect people on every channel including email, the web, the cloud, and social media.
