Content and Community Manager

We're looking for a passionate and strategic Content and Community Manager to own and drive our organic content and community engagement efforts. This is a high-impact, cross-functional role that requires a deep understanding of SEO, a knack for storytelling, and a genuine love for building online communities. You’ll play a critical role in crafting our brand voice, amplifying our message, and cultivating an engaged audience across platforms.

This is a unique opportunity to join a growing company and build systems, processes, and strategy from scratch—ideal for someone who thrives in fast-paced, startup-style environments.

· Create overarching social media strategy that ladders up to overall marketing strategy

· Own and execute our organic content strategy across blog and social channels.

· Develop and manage social media strategy tied to product launches, events, and ongoing community building

· Write compelling thought leadership content, from Linkedin posts to blog articles, with SEO best practices top-of-mind.

· Craft social media posts for Linkedin, Instagram and other channels 

· Support and create video for social channels 

· Manage and grow online communities, fostering meaningful conversations and responding to engagement across platforms.

· Manage review sites and online comments across platforms – reply to comments and create process where needed to manage reviews and inquiries

· Partner with cross-functional teams—including Product, Growth, and Design—to ensure cohesive storytelling and alignment with business goals.

· Build from the ground up: establish scalable processes for content creation, community engagement, customer service enquiries and performance tracking.

· Cross-functional management: work across teams to get projects off the ground and ensure they’re successful for all stakeholders

· Measure and report on the impact of organic and community initiatives, optimizing based on results and insights.

· Represent the brand voice across all organic channels while maintaining clarity in a complex and evolving brand narrative.

· 3+ years of experience in content, social media, or community management, ideally within a fast-growing startup.

· Strong grasp of on-site SEO and how to apply it to content strategy.

· Proven experience creating high-quality, engaging written content (long-form, short-form, and social).

· Experience working with designers and video creation 

· Experience using Canva

· You have B2B experience

· Experience in Hubspot. Salesforce a bonus. 

· Deep knowledge of social platforms and what makes content succeed organically.

· Comfortable planning social and content calendars around events, launches, and key milestones.

· Experience managing or contributing to cross-functional projects with multiple stakeholders.

· Ability to thrive in ambiguity and build processes and strategy from scratch.

· Strategic thinker with strong execution skills—you can dream big and also get it done.

· Passionate about social media, culture, and community—and energized by connecting with people.

· Familiarity with analytics tools to track and improve content performance.

· Comfortable with reporting on KPIs

· Experience managing a nuanced or complex brand message.

· Background in logistics, e-commerce or tech.