Benefits:
Competitive Salary
Commission scheme
Starting 22 holidays
Medical refund scheme
Enhanced statutory sick pay
1.5% employer matched Pension scheme
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme
Main duties:
Responsible for the team meeting their daily KPIs and targets
You will be the first point of call for assisting the agents with queries.
First level of escalation for customer, branches or supplier escalations.
You will need to assign tasks and lunches amongst the team, in an efficient manner so the team maximizes productivity.
Ensuring agents have completed tasks in a timely manner
Missed calls is a key metric – work with the team for ensuring missed calls do not exceed 5% of incoming calls
Identify and raise any recurring issues and patterns to the Team Manager in order to solve root cause of the problems
Administration and processing of Fines
Take calls that agents cannot handle and be available when an agent requires assistance
Ensure Team Manager is aware of any agent productivity issues at all times
Report any and all absences to the Team Manager
Support Data Management team with placing Stop Sales
Support and deputize for the Team Manager when not available
Weekends availability
Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
Any additional Ad hoc duties as required.
Key skills and attributes required:
Ability to work as part of a team.
Communicate clearly, verbally and in writing.
A positive attitude and professional appearance.
Ability to influence others.
Manages time effectively and completes tasks required.
Ability to prioritise and remain organised when working under pressure.
Attention to detail.
Ability to work to procedures and follow instruction.
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
Europcar Mobility Group Dublin, Dublin, IRL Office
35 Northwood Ct, Santry Demesne, Dublin, Dublin, Ireland, D09 F1P0
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