Configuration Management Analyst I

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Configuration Management Analyst I

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
The Role:
Are you ready to join a dynamic team that supports Mastercard's global customer base? The CCM Support team is a Level 2 team that plays a crucial role in ensuring seamless production configurations for both existing and new customers. You'll be at the forefront of supporting the integration of innovative products into our global implementation framework, providing technical expertise to our internal partners. This is your chance to make a real impact and contribute to the success of Mastercard's customer-facing teams across a broad spectrum of support topics, including Authorization, Clearing, Settlement, Disputes, Loyalty, and much more.
Moreover, we are committed to your professional growth and development. You'll have ample opportunities to expand your skills, take on new challenges, and advance your career within Mastercard. If you're passionate about understanding customer needs and thrive in a fast-paced, collaborative environment, this is the perfect opportunity for you!
Responsibilities
• Serves as a technical resource to provide Production support to customer facing teams using Mastercard tools and systems.
• Supports efforts to investigate internal customer issues and assist in problem resolution.
• Partners with team members to support process improvement efforts and initiatives.
• Gains exposure to controls to support compliance activities including internal audits, SOX and SOC1, and business continuity exercises.
All About you:
• At least Bachelor`s degree, preferably in IT, Business, finance or similar area.
• Experience in Operational and Technical Support delivery.
• Basic SQL knowledge an advantage.
• Experience troubleshooting and responding to routine consumer product/service inquiries with high quality resolutions.
• Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems.
• Strong written and communication skills.
• Good team player with strong verbal and interpersonal communication skills
• Understands the four party model and role of key stakeholders.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.