Reddit Logo

Reddit

Community Operations - Customer support role

Sorry, this job was removed Sorry, this job was removed at 07:10 p.m. (GMT) on Monday, Jun 23, 2025
Be an Early Applicant
Remote or Hybrid
Hiring Remotely in Ireland
Remote or Hybrid
Hiring Remotely in Ireland

Similar Jobs

10 Hours Ago
In-Office or Remote
2 Locations
Senior level
Senior level
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Lead and transform sales efforts across the UK and Ireland, focusing on revenue growth, customer engagement, and team development in a changing SaaS landscape.
Top Skills: Salesforce
10 Hours Ago
Easy Apply
Remote
28 Locations
Easy Apply
Senior level
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Natural Language Processing • Software
As a Senior Linguistic Engineer, you will enhance translation models, perform data analysis, and collaborate with cross-functional teams to innovate translation quality at Smartling.
Top Skills: AthenaPythonSagemakerSparkSQL
10 Hours Ago
Easy Apply
Remote
28 Locations
Easy Apply
Mid level
Mid level
Artificial Intelligence • Machine Learning • Natural Language Processing • Conversational AI
The Senior Payroll Specialist manages payroll operations across multiple regions, ensuring accuracy, compliance, and efficiency. Responsibilities include processing payroll, reconciling payments, and improving workflows. Strong collaboration with internal teams and external vendors is essential.
Top Skills: ExcelGoogle SuiteNetSuite
Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

We are seeking a Community Support Specialist to join our Community Support Team. This role will primarily focus on managing ticketed support requests from our community of moderators. You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience. Additionally, you will provide ticketed support to Reddit users and moderators.

Key Responsibilities

  • Handle and resolve ticketed support requests from moderators promptly and effectively.
  • Provide first-line support for non-technical issues raised by Reddit users.
  • Escalate complex issues to appropriate teams and follow up to ensure resolution.
  • Collaborate with cross-functional teams to identify and implement improvements in moderator support processes.
  • Maintain comprehensive documentation of support interactions and resolutions.
  • Stay updated on platform changes and community guidelines to provide accurate support.

Qualifications

  • Previous experience as a moderator on Reddit is required.
  • Familiarity with Zendesk or similar ticketing systems.
  • Proven experience in providing first-line support in a customer service environment.
  • Excellent verbal and written communication skills.
  • Strong analytical skills with the ability to troubleshoot issues effectively.
  • Experience working in a team-oriented environment and collaborating with cross-functional teams.

Preferred Qualifications

  • Knowledge of Reddit's platform and community dynamics.
  • Fluency in English and at least one additional European language (French, Italian, Spanish, or German).
  • Previous experience in customer support or community management roles.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

What you need to know about the Dublin Tech Scene

From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account