Commercialisation Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

The Global Commercialisation team exists to drive long-term competitiveness of our products and to support revenue growth by delivering more value to our customers. The Commercialisation Manager will support the development of commercialisation playbooks for various product launches covering commercial modelling, operational readiness and Go To Market plans working with key stakeholders from across the business. 

We are seeking a highly motivated and experienced Commercialisation Manager to drive the successful launch and ongoing performance of our new products across Europe, APAC & Oceania. This critical role will be responsible for developing and implementing commercialisation frameworks, ensuring seamless product launches, and proactively identifying and addressing performance gaps in existing products. The ideal candidate will possess a strong commercial acumen, excellent analytical skills, a proven track record of successfully bringing products to market and addressing underperforming ones currently in market.

The key objectives for this role is to ensure successful market introduction and customer adoption for a new product and improving the performance of in-market products

Responsibilities include: 

Develop commercialization playbooks that outline the product launch plan and will include some or all of the following: 

• Commercial Modelling: Market research and customer intelligence, value proposition, financial modeling, pricing strategies, local policies & regulatory requirements etc. 

• Operational readiness: Support model design & support team enablement, sales structure & sales enablement plan, merchant boarding journey and system updates etc. 

• GTM: Launch plan including pilot programmes, measurement & reporting on KPIs, marketing & product marketing branding, messaging and materials 

• Create go-to-market launch plan, including timelines, activities and communication

• Rollout commercialisation frameworks through running workshops for commercial modelling, product launches and remediating product performance

• Drive customer readiness and adoption

• Ensure cross-functional alignment

• Train local teams on best practices for commercialisation 
   

Metrics of Success for a product launch and product performance will include: 

1. Market penetration

2. Customer adoption

3. Revenue impact

• Proven strong leadership skills with exceptional communication at all levels

• Forward looking with a holistic approach

• Deep understanding of our products, markets and value propositions 

• Ability to motivate and influence others and move toward a common vision or goal

• Flexible and adaptable; able to work in ambiguous situations

• Resilient and tenacious with a propensity to persevere

• Team player and able to work collaboratively with and through others

• Acute business acumen and understanding of organizational issues and challenges

• Experience with large-scale organizational change efforts and ability to complete analysis that drive business decisions. 

• Up to date knowledge and experience of program and change management principles, methodologies and tools

• Project management experience is a significant advantage but not essential

• 5+ years of experience in a similar role with strong knowledge of the payments industry (Merchant Acquiring, POS, e-commerce

• 5+ years of experience working with business stakeholders within a cross-functional matrix environment

• Bachelor’s degree from college or university

• Ability to engage and influence senior leaders and stakeholders in large, complex, matrix organisations, and deliver results through internal and external virtual teams.

• Ability to communicate effectively with various stakeholder groups

• Ability to work independently within a complex and often ambiguous environment, provide fact-based recommendations to stakeholders and to juggle multiple initiatives at once

• Strong project management skills

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].