Commercial Operations Portfolio Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers.

Focus

• Portfolio tracking and transparency – maintain an accurate, current view of program scope, status, and health across the assigned Commercial Operations portfolio.

• Delivery support and coordination – keep programs moving by tracking milestones, dependencies, and risks, and driving timely follow-up.

• Performance reporting – operate scorecards and KPIs and produce clear, insight-driven readouts for leadership.

• AI-enabled portfolio operations – use AI and automation in day-to-day work to reduce manual effort, improve data quality, and speed up reporting.

1. Portfolio Tracking & Governance

• Maintain the Commercial Operations portfolio view: keep portfolio structure, categories, and program records accurate and current, ensuring every program has clear objectives, KPIs, and status.

• Support portfolio governance forums: prepare materials and data for monthly and quarterly Portfolio & Performance reviews, and capture and track resulting actions and decisions.

• Support intake and reprioritisation: help assess new requests and changes to existing programs, and keep the portfolio backlog and priorities up to date.

• Align to TPA strategy: ensure programs and milestones are mapped to TPA priorities, Tiered initiatives, and company-level scorecards.

2. Portfolio Execution, Risk & Health

• Track portfolio health: monitor RAG status, timelines, scope, and benefits across assigned programs; flag issues early and follow up to resolution.

• Apply program lifecycle standards: ensure programs follow portfolio-wide standards for charters, stage gates, launch criteria, BAU transition, and closure.

• Support Phase Gate Reviews: coordinate program kick-off and stage-gate reviews, ensuring readiness, clear success metrics, and documented outcomes.

• Track cross-team dependencies: maintain visibility of cross-LOB and cross-function dependencies, and escalate conflicts and constraints to the Director.

3. Performance & Insights

• Maintain clear, quantifiable KPIs and financial outcomes (NBV, MC, cost, partner satisfaction, time-to-value) for programs in the portfolio.

• Support the director to run the monthly and quarterly portfolio review rhythm: coordinate data updates, validate commentary, and produce concise, insight-driven readouts for LT.

• Translate performance data into simple narratives and options for leadership (where we are, what’s driving it, what needs to change).

4. AI-Enabled Portfolio Operations

• Drive the use of AI in day-to-day execution of portfolio reporting and operations, for example:

  • AI-assisted status report generation and quality control (outcome-driven, exec-ready updates).

  • AI-powered portfolio dashboards and summarisation (automatic roll-ups by theme, LOB, tier, health, risk).

  • AI agents that validate data quality, flag inconsistencies, and suggest improvements.

• Partner with internal teams to test and adopt portfolio-specific agents

• Track the impact of AI on portfolio operations (time saved, error reduction, coverage, speed to insight) and share learnings.

5. Stakeholder Management & Communication

• Act as a reliable point of coordination for program teams and the Director on portfolio status, priorities, and actions.

• Connect teams and programs: keep Field Ops, Connectivity, Partner Journeys, Solutions & Capabilities and other partners aligned on goals, timelines, and impacts.

• Provide clear, outcome-centred communication tailored by audience and channel (scorecards, dashboards, emails, forums).

• Build and maintain a central portfolio hub (SharePoint / Jira / dashboards) as the single source of truth for portfolio data and artefacts.

Experience and Qualifications

• Experienced portfolio / program professional with 6+ years in portfolio management, program management, PMO, or operations roles supporting complex, cross-functional programs in a global environment.

• Track record of keeping multi-team programs on track from planning through delivery, with clear business outcomes (revenue, cost, partner / traveler experience).

• Strong organisation and coordination skills: able to manage many moving parts, chase detail, and keep data accurate and current.

• Comfortable working with data, scorecards, and KPIs – defining metrics, interrogating data, and turning analysis into clear recommendations.

• Hands-on experience using AI and automation in daily work (e.g., AI assistants, agents, dashboards, summarisation, document generation, Claude Code, Glean) and a strong interest in AI-enabled ways of working.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity