Commerce Hub EMEA Solution Lead

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Solution Lead do at Fiserv?

As our business grows, we need to expand our group of solution professionals to manage a growing number of client initiatives. The Solution Lead provides a single point of contact to our clients and program delivery teams for the delivery of specific initiatives. The Solution Lead has full ownership of solution scope and design and is responsible for making sure our solutions satisfy client needs. Our team supports many key clients in new deliveries, ranging from full implementations and new product introductions to smaller enhancements. We ensure client objectives are understood and Fiserv solutions are delivered to the greatest benefit.

What you will do:

• Manage solution delivery for large client engagements or a portfolio of client programs.
• Work with clients and internal stakeholders on the intake process, estimation, and prioritisation prior to delivery.
• Define Target Operating Models, Engagement Scope, and the end-to-end Solution for complex engagements and manage these throughout delivery.
• Plan solution-related delivery activities, align with project management, other workstreams, and manage a team of business analysts from the solution team to execute on the plan and provide guidance and support.
• Oversee the definition of Solution requirements across customer experience, processing, operational engagement, and business performance.
• Ensure the solution aligns with the Fiserv Product Strategy.
• Work with a team of Business Analysts to capture client requirements and transform them into configuration and development specifications.
• Ensure initial internal quality standards for all deliverables are met and follow the agreed engagement model and solution design methodology.
• Report and escalate to relevant stakeholders while engaging with product/process leads to establish oneself as the internal point of solution orchestration, inquiry, and decision validation.
• Identify major gaps, issues, and new product or capability implementations and work on resolutions with Product Leads and Technical Solution Architect(s).
• Manage the quality, accuracy, and integrity of requirements, process, and solution documentation.
• Own end-to-end solution quality assurance and approval as the solution moves through the SDLC, maintaining visibility of the overall solution as it is delivered, and advising the test, implementation, and program management teams on solution delivery progress versus business requirements set.
• Play an active leadership role in extending, enhancing, and deploying our strategic platform across EMEA and globally.
• Identify opportunities for new product and technical components to add value, both to financial performance and client experience terms.
• Identify new ways to utilise our existing solutions to generate stakeholder value.
• Identify improvements to the existing platform and solutions.
• Build expertise in specific segments and/or verticals, driving the solution for that particular market within Fiserv EMEA.

What you will need to have:

• 5+ years of experience in functional delivery.
• 3+ years of experience leading functional delivery for large, complex, technology-based transformation programs, preferably in a client-facing context.
• Prior experience leading solution design and documenting scope, requirements, and solutions via standard methods such as: Target Operating Model definition, Business Process Definition, Use Case Modelling, User Stories, Process Flows, Sequence Diagrams, Data Models, Customer Journeys.
• Experience managing relationships with senior, C-Level executives and being comfortable in both formal and informal settings at that level.
• Experience working with multi-functional, globally distributed teams.
• Experience working with enterprise-level technology, preferably in a Financial Services environment.

What would be great to have:

• Experience in a Consulting environment

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.