About Us At Sherweb, we simplify the cloud for IT professionals so they can focus on what matters most: their customers. We're a fast-growing, values-driven company built on passion, teamwork, and integrity. Learn more: www.sherweb.com/about
The Role We're looking for an experienced Cloud Support & Services Specialist to keep our customers' virtual and cloud environments running at their best. You'll be a senior technical resource — solving complex issues, driving migrations, and helping shape how we deliver cloud services.
What You'll Do
- Provide technical support via phone and email for Azure, Microsoft 365, and related cloud services
- Monitor and maintain the performance of physical and virtual environments
- Participate in scheduled maintenance and major migration projects
- Collaborate with IT Operations to set up and improve infrastructure projects
- Guide customers through service configurations and follow up on resolutions
- Create and validate procedures and technical documentation
- Share knowledge across the team and act as a senior technical reference
What We're Looking For
- College degree in IT (or equivalent experience)
- 5–7 years in a similar technical support or cloud infrastructure role
- Hands-on experience with virtual infrastructure environments
- Strong customer service skills and excellent English (written and spoken)
- Experience with any of the following is a plus: Microsoft Hyper-V, VMware vSphere, PowerShell, Microsoft System Center, Azure or AWS, Veeam Backup, clusters/HA environments, SaaS/IaaS operations, multi-site replication
- Able to work from our Dublin office 3 days per week (Dublin 12)
What's In It For You
- Competitive base salary with annual performance reviews
- Flexible benefits plan and savings fund options
- Vacation time that reflects your experience, plus mobile days and holidays
- Real career growth with structured training and clear progression
- Close-knit, inclusive team with open-door management
- State-of-the-art tools in a fast-paced, results-oriented culture
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Thank you for considering this opportunity. Funded.club Senior Recruiters partner exclusively with Startups and are in direct communication with hiring managers and founding team members.
Your application will be fully reviewed by a dedicated recruiter who will respond based on the matching of your experience and qualifications.
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