Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Job Description
Do you have a strong commercial background? Are you a people person with extensive stakeholder management skills? We are seeking a Client Services Manager to join our team in Dublin.
You will be responsible for establishing and maintaining Irish Corporate and Capital Market client relationships and helping to drive commercial activity for the business. You will collaborate with global colleagues in key jurisdictions (i.e. UK, US & Asia) helping to provide a globally aligned service.
This is a key role in terms of commercial activity and client relationships. As such, it is expected to include significant client interaction at a senior level (CFO, CIO, GC), acting as the main contact/ escalation point for high-profile engagements across prospects, clients and business partners.
Day to day
- Build relationships with key decision-makers at prospects, clients and business partners
- Work closely with clients, prospects and business partners while acting as a point of escalation for significant or repeat service issues
- Responsible for engaging our internal legal team and overseeing the completion of all client's legal documents and agreements including fee agreements, Service Level Agreements, fee proposals etc
- Create in conjunction with Chief Commercial Officer and monitor Key Performance Indicators (KPIs) against initiatives with prospects, clients and business partners
- Full usage of CRM system to create Prospect and Client Call/Meeting Reports after all meetings. The entry of opportunities and events will also be required
- Lead the initiation of and management of any client plans.rs.
- Understand the full breadth of Corporate and Capital Markets offered by IQ-EQ and clearly identify areas where clients, prospects and business partners required additional assistance. Develop an internal network within IQ-EQ to facilitate purposeful conversations for clients.
- Collaboratively engage with peers across all Corporate and Capital Markets offices to facilitate both knowledge share, understanding shared challenges as well as the achievement of the overall objectives for the function, encouraging the same at all levels throughout the function.
- Facilitate internal review meetings with key relationship stakeholders to discuss, developments, opportunities, and issues for designated clients, prospects and business partners.
- Prepare internal Management Information (MI) as required
- Assist with fee negotiations for clients.
Qualifications
- Previous experience servicing the capital markets/private equity, fund accounting/corporate service sector
- Experience managing client relationships and internal client stakeholders
- Strong understanding of the non-regulated structures such as Special Purpose vehicles (SPV’s)
- Commercial experience with existing clients and new leads
- Experience of managing third party relationships and clients within the client service team preferable.
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
