Client Relationship Representative

Please note this is role is located from our Sandyford, Dublin Office.

Are you a dynamic business development professional passionate about cutting-edge financial / payments technology and e-commerce? Do you thrive in a fast-paced pioneering environment where you bring you know how of technology solutions to eCommerce companies within Country ?

Special requirements:

• This role will be working out of the Sandyford office with frequent travel to customer offices.

• You will need a fully valid Irish or European driving licence and your own vehicle for this position.

About viva.com:

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment  acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe.

Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview:

Client Relationship Representative - eCommerce are responsible for promoting company’s eCommerce services while providing merchants with the necessary support to ensure business continuity and optimal service usage.

Key Responsibilities:

• Promote company’s eCommerce payments technology services;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide remote support and consultation for existing customers;
• Perform scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Enter and maintain up to date client information into the company's database and keep records with relevant data;
• Analyze market trends and customer feedback to refine strategies;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner.

• 5+ years of business development experience in fast-paced environments, preferably in payments and eCommerce sectors;      
• Proficient in CRM software, telephone systems, and social networking tools such as LinkedIn;
• Able to work independently, remain focused under pressure, and handle objections with a positive and solution-oriented mindset;
• Well-organized with strong attention to detail and effective time management skills;
• Strong verbal and written communication skills, with excellent command of local language and good knowledge of English.

💸 Competitive compensation package based on experience;

🎯 Performance-based bonus scheme tied to individual and team results; 

🏥 Private health insurance coverage; 

💻 Opportunity to work with the latest payments technology and help grow a highly innovative organisation.