About the Opportunity:
The Client Partner, Core Accounts is a key role within our organization, dedicated to driving revenue growth by deepening relationships within our portfolio of small and mid-size accounts. The Client Partner is responsible for ensuring a seamless transition from sales to ongoing account management, driving product adoption, overseeing account renewals, and acting as the main point of contact for customer needs. This role is focused on leveraging deep client relationships to identify and execute upselling and cross-selling opportunities, ensuring our clients fully benefit from our suite of products. The ideal candidate will excel in transforming client needs into revenue-generating opportunities while fostering long-term loyalty and satisfaction.
The Day to Day experience
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Conduct an in-depth analysis of designated Book of business and identify upstream cross-sell and upsell opportunities.
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Manage the initial onboarding for new clients, ensuring they understand and utilize our products effectively.
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Develop and execute tailored Sales strategies to drive and optimize retention rate, account growth, product adoption and customer satisfaction.
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Serve as the primary point of contact for your clients, managing all inquiries, service needs, and escalations, ensuring a high level of customer service and satisfaction.
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Drive the adoption and sustained usage of our products throughout the year, developing strategies to increase engagement based on customer needs.
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Promptly attend to inbound orders, providing a responsive and high-quality service to encourage repeat business.
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Re-engage with inactive accounts (winback) by presenting tailored solutions that meet evolving business needs.
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Perform administrative functions as required (invoicing, account updates, order processing) and in close collaboration with our Sales Support Team
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Work in close collaboration with our Finance and Legal Teams on deal terms approvals (pricing, payment terms, contract review)
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Maintain accurate and up-to-date records of customer interactions, transactions, and feedback within the Shutterstock CRM system.
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Manage and update in a timely manner your Pipeline in our CRM system, allowing you to accurately forecast your business on a monthly basis
What You’ll Bring to the Role
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Professional level English and French language skills
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3-4 years of experience in Sales (account management or a client-facing role), with a proven track record of managing, retaining and growing small to medium-sized accounts.
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Ability to identify and close upsell and cross-sell opportunities within a diversified portfolio of accounts
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A proactive problem solver who takes initiative in identifying and pursuing opportunities for account growth.
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Excellent relationship-building skills with an ability to create rapport and trust with small account customers.
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Strong organizational and time management skills, with a talent for multitasking and prioritizing in a fast paced environment.
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Strong communication skills, both written and verbal, with the ability to influence decision-making.
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Proficiency in CRM software, preferably with hands-on experience in Salesforce or a similar platform and Microsoft Office Suite.
Why Shutterstock:
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You have a direct impact on the success of the company. Your team’s work matters and is essential to the evolution of our core business!
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Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.
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Flexibility to work between home and office with everything you need to be successful in both
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A generous and competitive benefits package.
Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It’s a place where creators come to be inspired and discover new ways to produce their best work.
Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We’re champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.
Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.
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Shutterstock Values
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.
Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].
