Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.
You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.
By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.
Your day will involve using tools like Salesforce.com to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.
Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.
To thrive in this role, you need to:
Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.
Build and maintain productive, professional relationships with key stakeholders in assigned accounts.
Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.
Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.
Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
Maintain high levels of customer satisfaction in line with company standards.
Complete all required training and development objectives within stipulated timelines.
Facilitate executive-level engagement and sponsorship within assigned accounts.
Provide timely and accurate reporting on set metrics as required by management.
Qualifications, Skills & Experience
Bachelor's Degree / College certification from an accredited institution.
Minimum of 4 years’ experience in client management within the IT sector focused on Public Sector
Proficiency in Microsoft Office applications.
Experience in CRM reporting and management.
Core Competencies
Proven experience in ICT sales and relationship management.
Strong customer focus and relationship-building skills.
Excellent planning, organizing, and negotiation abilities.
Professional demeanor and results-driven mindset.
Positive attitude, resilience under pressure, and proactive initiative.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
