OUTsurance Ireland – Dublin (Full Time, On-Site, with Remote Working Flexibility for Field Inspections)
About Us
OUTsurance is Ireland’s newest insurer, bringing fresh energy to the market with a strong customer-first philosophy. We offer both home and motor insurance products and are committed to making a positive impact on the Irish insurance industry — delivering outstanding service, fair outcomes, and genuine care for our customers when they need us most.
As part of our continued growth, we’re building a high-performing Motor Claims team. We’re now looking for an experienced Motor Assessor to join our team and help us deliver best-in-class motor claims outcomes.
About the Role
This is a hands-on technical role that will see you take ownership of complex and high-value motor damage claims, carrying out desktop assessments and field inspections where needed. You will also act as the in-house technical expert for the motor claims function, supporting our claims advisors with technical queries and ensuring quality outcomes for both OUTsurance and our customers.
You will play a key part in helping us establish and grow our motor claims capabilities, with additional responsibilities including:
- Carrying out desktop assessments of vehicle damage claims.
- Conducting field inspections and damage assessments when necessary.
- Acting as a technical referral point for claims advisors on repair methodologies, pre-accident values, repairability vs. total loss decisions, and salvage matters.
- Assisting in the development and technical training of the Motor Claims team.
- Supporting the procurement and management of motor service providers, including repairers, salvage agents, hire companies, and engineers.
- Reviewing and validating repair estimates and engineering reports to ensure fairness and cost-effectiveness.
- Helping to build and refine motor claims procedures, technical guidelines, and assessment frameworks.
- Ensuring compliance with OUTsurance quality standards, Central Bank of Ireland regulations, and Consumer Protection Code obligations.
About You
We’re looking for a technically strong, solutions-focused motor expert who is passionate about delivering fair and efficient claim outcomes, while safeguarding insurer interests.
Required Experience:
- 5+ years’ experience as a Motor Assessor, Engineer, Vehicle Damage Estimator, or similar role.
- Proven experience handling complex or high-value motor claims, including both high value repairs and total losses
- Strong understanding of repair methodologies, vehicle valuation, depreciation, and salvage processes.
- Proficient with vehicle estimating systems (e.g., Audatex or similar).
- Excellent report writing and negotiation skills.
Preferred (but not mandatory):
- APA (Accredited Product Adviser) qualification or higher.
- Relevant technical qualification in Automotive Engineering, Vehicle Repair, or similar field.
- Experience working with or managing service providers (e.g., repair networks, salvage agents).
- Experience contributing to technical procedure development, audits, or quality control frameworks.
Personal Attributes:
- Customer-centric approach balanced with strong technical judgment.
- Strong communicator — able to explain technical findings clearly and professionally.
- Pragmatic and solutions-oriented.
- Comfortable working in a fast-paced, entrepreneurial environment.
- A team player who enjoys mentoring and supporting others.
Why Join OUTsurance?
- Help shape a modern, customer-focused insurer from the ground up.
- Be part of a growing, agile organisation that values fresh thinking and initiative.
- Competitive salary package, benefits, and career growth opportunities.
- Opportunity to help build Ireland’s best-in-class motor claims service.
