About Us
TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Hear more about TravelPerk.
About the Role
The position of Chief of Staff in Customer Care is a critical role with high visibility within the Customer Care (CC) department. You will actively support the CC leadership team, overseeing executive routines and communication across business units towards strategic company goals.
This role will report directly to the VP of Customer Care and you’ll act as the right hand of the Customer Care Leadership Team on the most strategic topics across the department, focusing on the exploration and analysis of ideas. This is an incredible opportunity to help shape our future.
What you will do
- Have a deep understanding of our business and the Customer Care operations (core metrics, operations) to provide recommendations to the CC LT
- Deep dive into business areas within Customer Care to identify challenges, bottlenecks, opportunities, etc
- Be an owner and data driven person that can challenge the status quo, and can channel what needs attention by the VP of CC
- Own end-to-end strategic and operational projects collaborating with other core functions outside of CC and external stakeholders
- Ensure smooth BaU: organize information briefings, reports, presentations for the CCLT, running key dashboard meetings for CC (whilst ensuring the data is accurate and meaningful)
- Support weekly/monthly CC Leadership Team meetings - prepare the agenda, take notes, assign action items, follow up and hold owners accountable for rolling our key initiatives & decisions.
- You will be responsible for preparing all the required material for the Bi-weekly operational meeting (SitRep), which requires you to have a deep understanding of the internal operation.
- Monitor the department’s progress, project milestones across separate units and identify areas for improvement as well as topics that require the attention of you and/or the CC Leadership Team.
- Build & develop relationships: Collaborate with other functional areas (BizOps, Product, Partnerships, Sales, People Operations, Legal, Finance etc.) to ensure right velocity in implementing initiatives.
What will you need
- 3+ years experience working in a top consulting firm and 1+ years experience in a high-growth global technology company is ideal. You speak and write clearly and effectively. You understand how to articulate your ideas in visual (slides) and verbally to a wide variety of stakeholders from CXO to company all-hands.
- Analytical. You have a proven background breaking down complex problems and presenting data-informed solutions. When asked why, you can tie it back to the bottom line and the impact it will ultimately drive.
- Strong stakeholder management. Ability to create trust and collaborate across different levels of stakeholders.
- Strong organisational & planning skills, ability to deal with ambiguity, and you can ruthlessly prioritise. You learn quickly. When necessary you can self educate on complex topics in a matter of days.
- You take extreme ownership and are highly reliable in your delivery and communication.
- Ability to move quickly and independently: navigating ambiguity while earning trust through delivery
- Excellent judgment and prioritization: you know when to escalate, when to solve, and when to say no
- Operational instincts: you’re not afraid to go deep, ask uncomfortable questions, or challenge assumptions
Our Benefits
💰 Competitive compensation, including equity in the company;
🌴 Generous vacation days so you can rest and recharge;
💊 Health perks such as private healthcare or gym allowance, depending on location;
🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year!;
📈 Exponential growth opportunities;
🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
🌎 "Work from anywhere" in the world allowance of 20 working days per year;
📚 IRL English or Spanish Lessons are held in the Barcelona office;
👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.
