Responsibilities :
The Channel Operations Specialist supports the geo's business development, sales ops team and/or marketing team in the administration and execution of geo channel programs and promotions. Channel program and administration entail enrollment and verification of Lexmark's channel partners' eligibility to its programs and promotions including validation of rebate claims that these partners may submit. Tracking of enrollments and eligibility is done through the CRM tool.
Program, Promotion and Benefit Management
Enrolling and removing partners to different types of programs (Edge, Advantage, MPS Elite, BSD, etc.)
Verifying partner eligibility to programs and/or promotions
Creating benefits and quotes to set-up programs and promotions
Adding eligible partners to program and/or promo quotes
Verifying and adding eligible part numbers to program and/or promo quotes
Tracking of promo usage/consumption
Tracking and maintaining repository of program agreements (Edge, Advantage, BSD, etc)
VIR benefit creation/update
Promotion audit
• MDF Management
Uploading and allocating MDF budget in D365
Creating Child MDF
Adding/editing MDF budgets
• Lead and Account Management
Working with sales teams on leads and accounts that have been pending for more than 7 days in the system
Disqualifying leads and deactivating accounts if sales rep will discontinue the process
Generating and cleaning up list of partner enrollments
Validating if accounts have been correctly enrolled to primary and secondary programs
Ensuring accounts have been correctly assigned and tagged in the right segment, coverage method and sales territory
Setting up Vendor IDs to EMEA partners and 3rd party suppliers that help execute the programs and promotions in ANZ
Preparing MDF letters, target letters and/or business plans for partners
Collecting and tracking signed MDF letters, target letters and/or business plans
Processing Loyalty Perks enrollment
• Case Management
Attending to email inquiries or CRM issues from personal Outlook and group mailbox
Own and resolve cases in multiple CRM Queues
Triage cases to correct support group or owner
• MPS Express Support
Evaluating submitted MPS Express case
Creating price card for MPS Express opportunities
Creating contracts for MPS Express opportunities
• Partner Onboarding Coordination
Sending welcome letters
Enrolling new partners to a program
Requesting access to PartnerNet, LexU and Vistex
Coordinating with other teams on back-end trainings/orientation
Updating sales reps on partner training completion status
Onboarding of partners after contracts is signed until enrollment
Coordinating with Customer Experience team to ensure partner will get the survey
Ensuring great partner experience with Lexmark on first 30-60-90 days
• Demo Management
Verifying eligibility to the program
Validating demo claims report
• Partner Claims and Pay-Outs
Submitting of VIR claims in Vistex portal
Monitoring pay-out status by closely working with rebates team
Communicating to sales teams the pay-out status and details
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