Change Management Coordinator

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About this opportunity
At Ericsson, we are seeking a highly organized Change Management Coordinator to ensure seamless transitions during technological, process, or organizational changes. You will work with cross-functional teams to plan, implement, and track the success of change initiatives, ensuring minimal disruption to business operations while maintaining customer satisfaction and applying the agreed process in CR reviews and audits.
What you will do
Change Requests Review & Coordination

• Develop and implement structured change management processes and methodologies.
• Collaborate with stakeholders (e.g., IT, Operations, Customer Service, Marketing) to ensure alignment of change initiatives with business objectives.
• Analyze and assess the impact of proposed changes on internal teams, customers, and external vendors.
• Review and analyze all network CRs within our agreed process and SLA.

Stakeholder Engagement

• Identify and engage key stakeholders to assess their readiness for change and gather feedback on upcoming changes.
• Communicate with affected teams, ensuring clear and transparent messaging about changes.
• Organize and lead regular meetings with all domains and stakeholders for any new process or tool.

Change Request Risk & Impact Assessment

• Evaluate and identify potential risks related to any change requests through our CAB meetings, ensuring communication with all stakeholders.
• Conduct assessments to ensure the organization is ready to handle the change.

Change Documentation & Reporting

• Maintain detailed documentation on change management processes, progress, and outcomes.
• Provide regular status reports to top management to highlight areas for improvement.
• Collect and analyze data on the effectiveness of change initiatives and recommend continuous improvement strategies.
• Ensure that all changes are documented in a comprehensive manner to support future reference.

What you will bring

• BSc in Telecommunications, Computer Science, or equivalent.
• 5+ years of experience in a telecommunications or network operations environment.
• Strong knowledge of mobile networks, core networks, IP networks, and IMS.
• Strong analytical and synthesis capabilities to identify trends, patterns, and root causes of network issues.
• Knowledge in CCNA / CCNP and NMSs.
• Experience using software tools and the ability to adapt easily to changing conditions and work responsibilities.
• Programming knowledge is a plus.
• Leadership and stakeholder management skills.
• Flexibility - this is a 24/7 rotational shift schedule.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 781066