Card Terminal Support Analyst

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services.
To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.  

The Role

Asa Card Terminal Support Analyst you will be responsible for troubleshooting and resolving technical issues in payment terminals, ensuring smooth operations. Investigate, diagnose, and escalate cases as needed while documenting solutions and monitoring system performance.

Responsibilities

• Understand business challenges, evaluate them, and investigate complex issues across our physical payment acceptance solutions;
• Take ownership of customer issues, ensuring they are resolved from start to finish;
• Research, diagnose, and troubleshoot customer issues, identifying effective solutions and identifying bugs;
• Escalate unresolved issues to the appropriate internal teams following standard procedures;
• Prepare accurate and timely reports for card terminals;
• Document technical knowledge by creating knowledge base articles and technical notes;
• Utilize and monitor the Terminal Management System (TMS) for optimal performance.

To be considered you should have:

• Bachelor’s degree in Computer Science or a related technical field;
• Experience in supporting card terminals, or a related field in Financial Services;
• Proven experience with relational database systems and strong SQL skills;
• Proficiency with visualization tools such as Datadog, Power BI, Azure Analytics, etc;
• Excellent analytical and problem-solving skills;
• Strong numerical aptitude with meticulous attention to detail;
• Self-driven and quick to learn new technologies and methodologies;
• Ability to thrive in a fast-paced environment with constant changes.

💸 Competitive compensation package;

Annual bonus based on your performance and targets’ achievement;

🏥Private health insurance for you and your family;

💻Top of the Line tools and equipment;

🏃🏽‍♂️Employee Wellness Program like Daily group sessions led by professional coaches;  

📚Career development and regular feedback to develop your skills.