Business Resilience Manager

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Job Title

Business Resilience Manager

AIB Merchant Services is a leading Payment Solution provider both in Ireland and Europe processing almost 3 billion payment transactions per year across multiple international currencies and jurisdictions. We offer state-of-the-art payment acquiring platforms, POS systems and eCommerce solutions to support the evolving needs of Merchants, Merchant Service Providers and Payment Facilitators.
With global electronic payments expertise spanning over 35 years. Through its relationship with Fiserv, AIBMS delivers world-class point of sale solutions that are inspired by deep industry insight and realised through a program of sustained global investment.

What does a successful Business Resilience Manager do?

The AIBMS Business Resilience Manager is a business-critical role responsible for ensuring 1st Line of Defence (1FLOD) compliance with Operational and Digital resilience guidelines. This role is deemed as a Controlled Function role (CF2) under the Central Bank of Ireland Fitness and Probity Regulations.

What you will do:

• Alignment of 1LOD Regulatory Risk & Outsourcing function with Operational and Digital Resilience regulatory guidelines.

• High quality KPI monitoring and identification of proposed metrics for successful ICT outsourcing controls and understanding where and when problems arise.
• Involvement with contract negotiations with ICT service providers and coordination of the contract contents with the legal department, the 1LOD Regulatory Risk and Outsourcing Manager.
• Preparation of ICT and Non-ICT outsourcing provider risk reports for SMT, Business Committee and the Executive Directors of the FMPI Board
• Active member of the Oncall team. Management of Annual Business Recovery exercises (Incld. Exit Strategies), manage output reports & associated lessons learnt and alignment of Business Processes within the Business Continuity Portal.
• Creation and Support of Monthly Resilience Dashboard
• Management of Annual Resilience Scenario Tests
• Support the creation and implementation of Business Impact Assessments and Business Recovery Plan for Critical and Important Functions.

What you will need to have:

• Degree (e.g. business administration, economics, business law, law or comparable).
• Five plus years of professional work experience in comparable positions/  IT Service Management.
• Expertise in the field of regulation of financial services companies.
• Communication and influencing skills, and assertiveness.
• Analytical, commercial and results driven with experience working in a fast-paced environment being essential.
• The ability to work across all areas of the business a strong business acumen is a must.
• Knowledge of the drafting of contracts including SLAs and KPIs for service provider monitoring and control.
• This role is deemed as a Controlled Function role (CF2) under the Central Bank of Ireland Fitness and Probity Regulations. Commitment to adhere to the IAF Conduct Standards is a requirement for this role.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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