About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
The Business Readiness Manager ensures that the organisation is fully prepared to adopt and embed changes resulting from projects, programs or transformation initiatives. This role focuses on stakeholder engagement, change impact assessment, training, communications and operational readiness to deliver successful outcomes.
This role will operate on a hybrid model, requiring 3 days a week onsite in North Dublin.
Key responsibilities & duties include:
Change Planning & Readiness
- Develop and execute business readiness plans aligned with project timelines
- Assess organisational impact of changes and identify readiness gaps
- Define and monitor readiness criteria for go-live and post-implementation
Stakeholder Engagement
- Work closely with business units to ensure alignment and buy-in
- Facilitate workshops and readiness reviews with key stakeholders
- Act as the primary liaison between project teams and operational teams
Training & Communication
- Coordinate development and delivery of training materials and sessions
- Create and manage communication plans to ensure clarity and transparency
- Ensure end-users have the knowledge and tools to adopt new processes or systems
Risk & Issue Management
- Identify readiness risks and develop mitigation strategies
- Track and report readiness progress to senior leadership
Post-Implementation Support
- Monitor adoption and performance post-go-live
- Capture lessons learned and feed into continuous improvement
Required skills & experience:
- Proven experience in business readiness, change management or transformation roles
- Demonstrated experience working within or delivering change across contact centre environments, with understanding of operational processes and technology
- Strong stakeholder management and communication skills
- Ability to manage multiple priorities and work under pressure
- Knowledge of change management frameworks (e.g., Prosci, ADKAR)
- Strategic thinking and problem-solving
- Excellent interpersonal and influencing skills
- Strong organisational and planning abilities
- Adaptability and resilience in a fast-paced environment
Desirable skills & experience:
- Degree in Business, Change Management or related field (or equivalent experience)
- Professional certifications in Change Management (e.g., Prosci) or Project Management (e.g., PMP, PRINCE2)
- Experience in large-scale transformation programs
- Familiarity with project management methodologies (Agile, Waterfall)
- Strong knowledge of contact centre technologies, including CRM systems, telephony systems, airline ticketing systems and reporting/analytics applications
- Familiarity with customer service processes and best practices within contact centre telephony systems and CRM systems
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
Amach Dublin, Dublin, IRL Office
14 Clanwilliam Court, Dublin, Dublin, Ireland, D02 FK23
