Business Operations Manager
Location: Guernsey
Schedule: Monday to Friday, 36.25 hours per week
Working Arrangement: Hybrid / On-Site
Contract Type: Permanent
About the Role
The Operations Manager – Guernsey reports to the Operations Director – Jersey and provides operational coordination, governance support, and delivery oversight across the Guernsey business. Acting as a central coordination point between Business Units and Shared Services, this role helps ensure operational matters, board reporting requirements, KPI MI inputs, and change initiatives are managed in a structured, consistent, and accountable way. You will work closely with operational leadership, the Data Metrics team, Business Units, and Shared Services to strengthen visibility, follow-through, and escalation across key operational activity. This role does not replace ownership within Business Units or Shared Services; it provides the structure, tracking, and escalation support that enables priorities to be delivered effectively.
Key Responsibilities
- Coordinate preparation and delivery of board update reports, including gathering inputs across teams (with support from the Project Manager where applicable) and ensuring timely submission to the required standard
- Partner with the Data Metrics team to coordinate accurate and timely inputs into KPI MI reporting suites, dashboards, and operational trackers
- Track reporting actions, dependencies, and outstanding inputs; proactively follow up to maintain delivery discipline and quality
- Identify, challenge, and escalate reporting gaps, inconsistencies, delays, and unresolved dependencies that require leadership input
- Provide day-to-day operational oversight by tracking operational initiatives, agreed actions, and outcomes through to completion
- Act as the central coordination and escalation point between Business Units and Shared Services to resolve cross-business operational issues
- Identify recurring operational themes, dependencies, and blockers; translate insights into clear actions, risks, and escalation points
- Participate as a member of the Policies and Procedures Committee and support governance standards and consistent ways of working
- Lead and develop direct reports through regular check-ins, objective setting, prioritisation, and performance follow-up
- Support structured project and change delivery by coordinating stakeholders, tracking risks/blockers, and ensuring operational follow-through after change activity
Required Qualification/Experience:
- Proven experience in operations management, operational coordination, governance, or delivery oversight in a multi-stakeholder environment
- Strong organisational skills with the ability to manage multiple priorities, deadlines, and dependencies across teams
- Demonstrated capability working with KPI MI, operational data, dashboards, and reporting packs, with high attention to detail
- Strong communication skills, including the ability to coordinate inputs, provide constructive challenge, and drive actions to closure
- Experience escalating risks/issues appropriately and supporting resolution of cross-functional operational challenges
- People management experience or clear capability to lead, prioritise work, and build accountability within a team.
Preferred Qualification/Experience:
- Accounting background (part-qualified or qualified) or strong commercial awareness and understanding of operational performance drivers
- Experience coordinating board reporting inputs and governance routines (actions, minutes, committee packs, dependencies)
- Experience supporting change initiatives, workstream tracking, and delivery governance across business units and shared services
- Familiarity working alongside data/metrics teams to define, validate, and improve MI inputs and reporting quality
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
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