Business Operations Executive

About Elio Networks

Elio Networks helps thousands of organizations improve their connectivity & unified communications needs. We are Dublin’s largest fixed wireless internet service provider & provide global fibre connectivity solutions that power the world’s SME & International Corporate businesses. We’re headquartered in Trinity Street, Dublin 2 & have been in business since 2008 so you can learn & develop from our highly experienced team.

Elio Networks is part of D9 Infrastructure whose name was inspired by The UN Sustainable Development Goal #9. Environmental, social, and governance criteria are at the epicentre D9’s approach.

This shows our unwavering commitment to positive progress, improving connectivity globally and environmentally sustainable digital infrastructure. We off set our carbon footprint with Climate Partners & working towards being carbon neutral……...ESG is at the heart of all our decisions.

 The successful candidate will support the Operations Manager in scheduling customer installs, managing on the road install teams

- The team culture is collaborative, supportive, innovative & entrepreneurial, with colleagues having an unrelenting passion and focus on customer service excellence.

- This role is customer facing and the candidate will spend a significant part of their day

- speaking directly with customers and internal teams.

- Stock control of equipment

- Assist the team in building, testing & configuring equipment.

- Inventory management, monitoring collections & returns of equipment.

- The candidate will work with the management team and a number of contractors in the delivery of these projects

- The Operations Support will be part of the drive the Business Operations department helping to drive the business forward.

- The successful candidate will is a digital adopter or native, are a people’s person who also has a natural curiosity and interest in future technologies within the telecommunications

- The successful candidate will value themselves and can demonstrate themselves as someone with strong relationship management skills, a customer service ethic that aligns to our CAN DO culture and are proactive, solutions orientated and a self-starter.

The Reward

• What a great time to join us! We are going through a period of growth which is creating lots of opportunity for the right candidates to progress their careers with us. Every organization will tell you that their people are their most prized asset. We’ll tell you that too. The difference is that we prove it - through commitment to developing and engaging our people at each stage of their career.
• In pursuit of our objective of setting an exceptional standard by understanding our customers better than anyone else and helping them to achieve their aspirations, we recruit and develop only the best people in the industry.
• The terms and conditions of this role (including remuneration) will be discussed with the successful candidate.

• 1+ years of relevant experience

IT background would be an advantage.

• They must have be efficient in reporting data through Excel (e.g. Pivot tables)          
• A working knowledge of a CRM system e.g. is Salesforce is an advantage
• Digital adopter or native.
• Confident and credible communicator, with experience in interacting successfully with a wide range of people in a relationship management / retail environment.
• Proven background in delivering an outstanding customer experience, leading with a ‘Can

Do’ attitude.

• Effective interpersonal, communication and influencing skills
• Strong organising and planning skills
• Ability to work on your own and as part of a team
• Proactive, solutions-oriented and a self-starter
• A people’s person, with a natural curiosity and affinity for people

Qualifications:

• We believe in people so a suitable qualification is desirable but not essential

We offer excellent career prospects in a dynamic business environment. We offer fantastic benefit packages and the chance to work with a leading connectivity provider. We focus on looking after our people, so they will maintain the excellent service we offer to our customers.

Job Type: Full-time

Additional information

Candidates must be eligible to work in Ireland and be fluent in English

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