About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We are seeking a highly detail-oriented and business-focused Business Analyst to support the delivery of our customer's Digital Vision Program, a multi-stream initiative with significant interdependencies across the customer digital journey. This role sits within their Customer PMO dept and requires someone who can work flexibly across multiple value streams, dynamically manage priorities and collaborate effectively with Product, UX, Engineering, QA and wider business teams. The BA will ensure requirements are fully captured, translated into clear acceptance criteria and aligned across the DV landscape to support high-quality digital delivery.
Please note this role operates in a hybrid model with candidates expected to be able and willing to work from our customer's Dublin office three days a week.
Required Experience:
- Proven experience as a Business Analyst in digital, product or customer-focused environments
- Excellent logical thinking, attention to detail and ability to handle complex rule sets
- Experience working across business and technical stakeholders, including third-party partners
- Ability to navigate multiple workstreams and changing priorities
- Comfortable using Confluence, Jira and learning internal systems quickly
Key responsibilities & duties include:
Requirements & Acceptance Criteria
- Work with Product Owners and cross-functional teams to gather, document, and refine business requirements
- Translate requirements into clear, testable acceptance criteria, including rules, exceptions, dependencies, data formats, mandatory/optional inputs, localisation and customer experience considerations
- Ensure acceptance criteria support both UX design and QA testing by capturing all edge cases and validation rules
Cross–Value Stream Collaboration
- Work across multiple value streams, understanding their interdependencies and shifting priorities
- Reprioritise workload quickly as programme demands change
- Maintain context across parallel workstreams and ensure continuity of requirements
- Engage with third-party vendors and partners to gather, clarify, and validate requirements, ensuring alignment across external and internal teams
- Collaborate with external delivery teams to map end-to-end processes, business rules and system impacts
Stakeholder Engagement
- Collaborate with Product Management on requirements, prioritisation, and business value alignment
- Work with UX to ensure customer journeys reflect business rules and exceptions
- Support QA by ensuring testable, unambiguous acceptance criteria
- Liaise with SMEs and technical teams to validate assumptions and close gaps
Programme Support
- Support structured requirements management within a complex digital transformation environment
- Mitigate risks of missing requirements, misalignment across workstreams or rework
- Maintain up-to-date documentation in Confluence
Desirable Qualifications
Customer & Digital Experience
- Customer Lifecycle Management
- CRM platforms or customer engagement systems
- Customer Data Platforms (CDPs)
Digital Product & Development
- Mobile app development environments
- Website development, including content-driven platforms
- Sitecore or similar enterprise CMS platforms
Marketing & Personalisation
- Salesforce Marketing Cloud (SFMC)
- Experience with digital acquisition, segmentation, or personalised content delivery
Customer & Digital Experience
- Customer Lifecycle Management, including Decision Modelling for customer journeys, triggers, segmentation, or rule-based decision flows
- CRM platforms or customer engagement systems
- Customer Data Platforms (CDPs)
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
Amach Dublin, Dublin, IRL Office
14 Clanwilliam Court, Dublin, Dublin, Ireland, D02 FK23
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