Business Analyst - Capture

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Business Analyst Payments do? 

A successful Business Analyst Payments at Fiserv uncovers complex client needs, translates them into clear, actionable requirements, and partners across product, engineering, and client teams to deliver reliable payments solutions. They bring precision in data mapping, clarity in documentation, and a partner mindset that helps clients focus on life while we handle the payments technology. They thrive in Agile environments and support continuous improvement across the delivery lifecycle.

What you will do:

• Lead requirements elicitation sessions and workshops with clients and internal stakeholders to define scope and acceptance criteria.

• Create detailed data mapping from source to target systems and validate end-to-end data flows.

• Draft user stories, features, and acceptance criteria in JIRA aligned to Agile and SAFe practices.

• Evaluate client requirements against existing functionality and recommend pragmatic solutions.

• Analyze complex issues, translate them into actionable tasks, and coordinate with development and QA for delivery.

• Anticipate post-production impacts and drive stakeholder communication for release readiness and validation.

• Determine stakeholder roles and assess solution effectiveness using measurable outcomes and feedback.

• Produce Business Requirements Documents, Solution Scope Documents, and visual data artifacts to support decision making.

What you will need to have:

• Proficiency in requirements documentation, business process modeling, data mapping and validation.

• Proficiency with Agile frameworks (SAFe preferred) and JIRA for authoring stories and acceptance criteria.

• Strong SQL skills for data analysis and scripting to validate mappings and transactions.

• Solid domain knowledge of payments and transaction processing, including transaction workflows and pricing.

• Familiarity with payment message standards (ISO 8583, ISO 20022) and authorization platforms such as Base24.

What would be great to have:

• Qualification in Business, Accounting, Finance, or related discipline.

• Certifications such as CBAP, Agile or SAFe practitioner credentials.

• Hands-on experience with Base24, authorization systems, or payments middleware.

• Familiarity with data visualization tools (Power BI, Tableau) and advanced Microsoft Office skills.

• Experience with transaction pricing modeling, reconciliation, or scheme fee analysis.

• Proactive, adaptable mindset with a strong eagerness to learn and support evolving client needs.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.