Billing Operations Analyst

Kota is making insurance and retirement benefits as accessible as modern software. We do this across the Kota Platform - the world’s first fully integrated benefits platform and Kota Embed, our embedded insurance and retirement product for platforms. Our mission is to make insurance and benefits more accessible and delightful to this generation of employees.

Today, we power benefits for hundreds of companies and thousands of employees from some of the most exciting and progressive employers in Europe, like Carwow, Tines, Zoe, Remote, and many more.

Kota was started in 2022 and has raised €20m from Europe’s top technology investors, including Eurazeo, EQT Ventures, Northzone, Frontline, and angels, including Job Van Der Voort of Remote, Romain Huet, formerly of Stripe, now Open AI, and David Clarke, formerly of Workday. The companies our investors have previously backed or built include Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, Wayflyer, and more.able, Wayflyer and more.

About The Role

We're looking for a high-performing and dynamic Billing Operations Analyst to join our Finance Team at Kota. This role is a unique opportunity to actively support the business to reach new milestones having in mind people growth and great team work. If you enjoy working at the intersection of Billing, Accounting and Automation – and want to help drive the future direction of Kota – we’d love to hear from you!

What you’ll be doing
As a Billing Operations Analyst , you will:

• Review, approve & process credit note requests

• Review contracts & account setup accuracy when the need arises

• Answer internal billing questions in a timely & professional manner, including escalations

• Guide GTM & other teams on billing best practices

• Calculate and process monthly / quarterly commissions

• Create & maintain Standard Operating Procedures (SOPs)

• Process refunds / invoices

• Drive internal projects from concept to completion

• Complete Month-End Close activities as required

What you bring

You’ll thrive in this role if you:

• Have 1+ year experience in a Finance/Accounting/Operations related field

• Have advanced excel skills including formulas sage and analysing data via pivot tables - SQL knowledge is a nice to have

• Can work independently to drive workload and identify areas of opportunity

• Have experience troubleshooting and/or answering complex customer queries in a timely and professional manner

• Have previous experience with Billing systems and ERP systems (nice to have)

• Are proactive and curious in your way of working

• Care deeply: Our products are our story, we look at the details, go the extra mile to delight customers

• Integrity: We care deeply about our why and it won’t jeopardise our how

• Fearless: We exist because we decided to say no to the norm – now we do this everyday

• Raise the Bar: We push past good enough—expect more, move faster, and raise the standard

• Ownership: Ask why, do the work, get the data, solve the problem, be an owner

• Health Insurance via Kota (€1,600 toward a plan of your choice)

• Workplace Pension with matched contributions up to 5% via Kota

• WFH stipend to support your home office needs

• Generous Paid Time Off - work hard and take the time you need

• Annual company-wide offsite and dedicated team offsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.