Billing Analyst

This hybrid position requires two days per week in our Dublin office. About You

You are a detail-oriented and analytical professional with a passion for numbers and a strong understanding of billing processes. You thrive in a fast-paced environment, balancing multiple priorities while maintaining accuracy and attention to detail. With strong organizational skills, you can efficiently manage invoicing cycles, account reconciliations, and reporting tasks.

You possess excellent problem-solving abilities, allowing you to identify discrepancies and recommend solutions effectively. Communication is key in your role, and you excel in collaborating with team members and customers to ensure billing queries and issues are resolved in a timely and professional manner.

About the Role

As a Billing Analyst, you will play a pivotal role in ensuring the accuracy and efficiency of the company’s billing operations. You will be responsible for managing invoicing processes, resolving billing discrepancies, and ensuring timely payments. Your role will involve working closely with members of the accounts receivable team to reconcile accounts, review contracts, and prepare detailed financial reports as needed.

You will regularly interact with internal and external customers to address billing queries, assist in disputes, and provide exceptional customer service. As part of this position, you will also contribute to improving and streamlining billing procedures, helping to maintain operational excellence.

About your Skills

• Proven Experience: A minimum of two years in a billing analyst role, demonstrating a solid understanding of billing processes.
• Analytical Mindset: You excel in identifying patterns, inconsistencies, and opportunities for process improvement within financial data.
• Attention to Detail: Precision is your priority. You meticulously review invoices, contracts, and payments to ensure accuracy and compliance.
• Financial Acumen: Solid understanding of accounting principles, billing systems, and financial reporting.
• Technical Skills: Skilled in using ERP systems, and Excel, with the ability to manipulate large datasets and create detailed reports.  Experience with NetSuite and Salesforce is a plus.
• Problem-Solving: You can quickly identify and resolve discrepancies, ensuring smooth operations and satisfied clients.
• Communication Skills: You effectively communicate complex billing issues to both internal teams and external clients, tailoring your message based on the audience.
• Time Management: With strong organizational skills, you manage competing priorities and meet strict deadlines in a high-volume billing environment.

Collaboration: A team player, you work closely with finance, sales, and customer service departments to ensure alignment and efficiency across billing processes.

What you'll be doing

• Invoice Generation: Prepare and issue accurate invoices based on contracts and service agreements, ensuring timely delivery to customers.
• Account Reconciliation: Regularly reconcile billing accounts to ensure payments are correctly applied and discrepancies are addressed.
• Customer Support: Address and resolve customer billing inquiries and disputes professionally and efficiently, providing excellent customer service.
• Collaboration: Work closely with cross-functional teams, including finance, sales, and operations, to ensure accurate billing and proper contract interpretation
• Reporting: Generate and analyze financial and billing reports for management, highlighting key metrics and trends.
• Compliance: Ensure that all billing activities are in line with company policies and industry regulations.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

• Core Benefits: Comprehensive medical, dental, life and income protection coverage

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: 7% employer matching Defined Contribution Master Trust

• Holidays: 25 paid holidays throughout the year plus bank holidays

About our Dublin location 

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. 

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