At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Role Purpose:
The Central Bid Services team supports the Elavon sales community pursue and win new business as well as supporting the safeguarding of our current business portfolio when existing customers go out to tender. This role will work closely with our product teams, subject matter experts and Go to Market Managers to create new content as well as ensuring existing content remains up to date and compliant. In addition you will work with our sales teams to proactively source, help qualify and manage the bid process (in Europe) linked to our key revenue sectors e.g. Hospitality, Retail and Emerging which includes mobility and government.
This role requires excellent written and verbal communication skills. The candidate will be passionate about writing and have the ability to create engaging, narrative-driven content that tells a story. This is an individual contributor role; however, the role holder will be expected to work within a fast, close GTM team where their interchangeable skills are leveraged, they are creative in their thinking and have the gravitas to be able to hold the relationships that need to exist at multiple levels across the three key sectors and wider segment. They will also need to engage regularly with a broad set of senior stakeholders throughout the Elavon business and champion initiatives at both a European and segment level. The expectation for the role is that it becomes a key aid to all European Vertical teams, that can positively impact revenue and expense.
The position will be hybrid based, working 3 days per week in one of Elavon’s European sites, with an expectation of travel as required.
Key Accountabilities:
- Create compelling and industry specific collateral to be used with new and existing customers and partners which aligns to our marketing and brand guidelines.
- Creative high-quality, engaging and informative content across various formats
- Develop narrative-driven content that tells a story and connects with the target audience
- Edit and proofread content to ensure clarity, consistency and accuracy
- Stay up to date with industry trends and trends and incorporate fresh, innovative approaches to creating content
- Proactively identify opportunities for the Sales teams by utilising internal data and external resources
- Proactively create and maintain a central repository of relevant information to quickly respond to multiple tenders across all markets
- Once an opportunity is qualified via the weekly Opportunity Review Call, plan a bid timetable with scheduled milestone events as per the Bid Management Process
- Lead Bid Kick off sessions to establish roles and responsibilities of the 'virtual Win team' using the Bid Services RACI model
- Lead Win Workshop sessions to facilitate and contribute to strategy and win theme discussions
- Issue actions post calls to ensure attendees are fully aware of their actions and associated due dates
- Collate and submit clarification questions to the customer
- Draft responses to questions using standard bid content as a foundation
- Collaborate with the Sales Lead in the drafting of Executive Summaries
- Support Sales Leads in the production of slide decks and face to face presentation material to support bids
- Maintain a central repository of high-quality material for use in a variety of bid related activity via the internal Q&A Bank and Content Library
- Collect information on reasons for win/loss, including customer interviews, to create meaningful Win/Loss Analysis
- Play an active part in continuous improvement projects to improve the Bid Service and increase win rates
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Skills / Experience required:
- Strong writing and storytelling skills with a passion for crafting engaging narratives
- Ability to adapt writing style to various formats, tones and audiences
- Knowledge, understanding & interpretation of strategic business plans
- Knowledge and experience of proposition commercialisation and effective delivery to market
- Experience of managing senior stakeholders within a matrix organisation
- Highly collaborative individual
- Excellent communication skills and a creative ability to bring compelling messages to internal and external audiences – gaining ‘buy-in’ and traction along the way
- Strong eye for detail; ability to spot and demonstrate trends to senior stakeholders alongside recommended course of action
- Ability to work within fast moving and dynamic sales environment
- Excellent time management skills essential
- Familiarity with bid management processes
Behaviours / Competencies required:
- Strong ability to write clear, concise and compelling content.
- A motivated, enthusiastic individual with excellent verbal communication skills
- Advanced capabilities in the following software packages: Word, Excel and PowerPoint
- Competent in the use of SalesForce.com
- Ability to work effectively and efficiently in occasionally pressurised situations
- Assertive individual able to influence without direct line management responsibility
- High degree of commercial acumen required to support the strategy of a deal
- Highly organised individual able to organise others in the virtual team to ensure inputs are received in a timely fashion and to the required quality
- Ability to plan and adapt plans as required to ensure desired outcomes
- Exceptional attention to detail to ensure bids submitted are of the highest quality
- Ability to assimilate competitor information
- Flexible and able to work to aggressive deadlines occasionally outside of core office hours
- Ability to travel to occasional customer meetings and other Elavon office locations throughout Europe
- Prior knowledge of the payments industry and wider financial sector would be advantageous
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
