Sales Manager - BTR & PBSA

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Key Role Responsibilities

Revenue management and pricing (hands-on)

• Set and adjust Academic Year, extension and summer rates, using demand, pick-up, events and market data

• Own the RMS approach and its cost, and make daily pricing decisions with clear controls

• Carry out daily reviews and deliver weekly reporting on occupancy, rate and revenue against budget

OTA and channels (hands-on)

• Configure and maintain OTA and channel manager set-up in Mews, including listings, content, rate plans, restrictions and availability

• Optimise OTA performance (visibility, conversion, promotions, commission, rate parity and reviews) across channels such as Hostelworld, Expedia and Airbnb

• Own room allocation by channel and site to keep control of availability and avoid overbookings

• Own relationships with third party agents and demand channels

B2B and groups

• Own Academic Year nomination sales and account management, and relationships with education providers and universities

• Win and manage summer groups, language schools and corporates, with clear pricing, contracts and handover to sites and Finance

B2C sales and marketing

• Line manage the in-country B2C sales person, setting KPIs for leads, tours and bookings, and provide sales aids such as scripts and email templates

• Own the lead-to-lease journey and conversion metrics, and chair the weekly sales and marketing call with performance marketing

Systems, finance and team

• Act as the subject matter expert for Mews, OTA channel management and RMS, and work with Finance and Systems so PMS, channel manager, Mews and Yardi data reconcile

• Own the sales budget, report on sales performance to the wider business, and forecast resourcing for seasonal peaks

• Recruit, coach and develop team members, and work with operations teams across the leasing cycle

Organisational

• Follows established policies and procedures, ensures compliance with regulatory requirements and reports any safety issues or infractions to the appropriate individual(s).

• Identifies areas for improvement, suggests and implements ideas that achieve operational excellence, and keeps up to date with changes in technology, processes and industry standards.

Knowledge & Qualifications

• Good level of general education, and proficient in Microsoft Office, especially Excel.

• Proficiency in using property operations software. Training will however, be provided.

Experience & Skills

Essential:

• Hands-on experience in revenue management and pricing, using data to set and adjust rates

• Hands-on experience configuring and optimising OTA and channel manager set-up, ideally in hospitality, short-stay, student accommodation or build to rent

• Experience in B2B or group sales, including negotiating and contracting

• Strong numerate and communication skills including the ability to prepare and sell business proposals

• Experience in leading people, and managing a budget within the property sector or similar environment

• A strong influencer and relationship builder, both internally and externally

• Excellent organisation skills, including the ability to prioritise workload and show good judgment under pressure

• Fluent English verbal and written communication skills

Desirable:

• Experience with Mews, Lavanda, Entrata or Yardi, or similar PMS, channel manager and RMS platforms

• Knowledge of the Irish student accommodation, residential or tourism market, and of the summer letting cycle

• Additional language capabilities

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].