Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.
Associate Sales Support & Administration Analyst
12 month FTC
Dublin
We currently have an excellent opportunity for a Channel Sales Administrator to join our Sales Operations Team.
You will be part of a team of administrators and analysts who are tasked with supporting both SME (small-medium enterprise) and IC (industry/commercial) categories in key tasks and duties. These activities range from managing incoming queries and escalations via email and SharePoint as well as directly supporting IC contracts through order fulfilment and billing. Additionally to this there are manual recurring reports to be managed and ongoing projects that will require support
Key accountabilities
Support the end to end sales and service processes for SME and IC categories
Manage and resolve queries from internal and external SME sales channels
Manage key tasks along the customer journey, both directly and supporting our vendors
Provide insight into sales pipeline and movement
Audit all active sales across the CRM and Billing systems to ensure customer are on boarding correctly and in a timely fashion
Ensure our products and tariffs are flowing correctly between our pricing system into our CRM and Billing systems
Play a central role in supporting operational commercial teams such as billing, business insights, and credit management
Provide support to the business during projects and rollouts
Act as a tier 2 support team in line with Tender fulfilment
Offer insight to improve processes and procedures
Working with the Senior Sales Operations Specialist o carry out data quality checks & audits- identifying compliance gaps
Work with Knowledge Management resource to ensure commercial knowledge articles and processes are up to date
Manual assist with the issuing of market reports & monthly bills to account managed customers
Provide support to Energy Services initiatives
Provide support on reporting for account managers & category managers
Provide ad-hoc reports to high value I&C customers
Any other duties as they arise
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/bordgais
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
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